Complaints procedure

If you are unhappy with the outcome of your request for information, or the way we handled your request, then you can ask for an internal review.

For complaints about Freedom of Information (FOI) or Environmental Information Regulations requests, contact our customer services team. We’ll review your case and let you know the outcome.

After we have reviewed your case, if you are still dissatisfied contact the Information Commissioner’s Office.

If you have a complaint about a request for personal data under the Data Protection Act, you appeal directly to the Information Commissioner’s Office.