Personal information charter

This charter explains the guiding principles that we follow when handling personal and other information or providing access to information which we hold.


Information Charter

This Information Charter explains the guiding principles which the Planning Inspectorate will follow when collecting and handling personal and other information or providing access to information which we hold. It also provides generic details about our processing of personal information.

Policy commitment to openness and transparency

The Planning Inspectorate deals with planning appeals, national infrastructure planning applications, examinations of local plans and other planning-related and specialist casework in England.

One of the fundamental values of the Planning Inspectorate is its commitment to openness and transparency in respect of our statutory role processing and deciding planning and related casework. In many instances there are obligations that require us to share the information that we receive, and for this to be made publically available. We apply a general presumption in favour of disclosure but individual decisions will take into account the statutory obligations on us, including under data protection legislation.

Generic privacy notice

The data controller

The Planning Inspectorate is an executive agency, sponsored by the Department for Levelling Up, Housing and Communities (DLUHC). For the work that we do, our respective sponsor department will normally be the data controller.

Why are we collecting data

When we ask for personal data, we will only ask for what we need and make sure you know why we need it. We will normally do this by providing you with information in a specific privacy notice. For the casework we undertake, this information will be normally available in, or linked from, the casework guidance that we publish.

Why are we legally allowed to process your data

When we collect your personal data we will let you know which part of the law we are using.

The reasons that permit the collection and use of processing personal data are set out in law. For the casework that we process, the lawful basis will be in respect of the public task that we undertake, including statutory obligations in respect of that (Articles 6(1)(e) and 6(1)(c) of the General Data Protection Regulation apply).

Sharing your data

We are normally required to make information you provide on our casework available to other parties and, in some instances, to publish this. This will be made clear in our casework guidance.

We may use third party service providers to process information on our behalf. Where we do so, contracts will be put in place to ensure that your personal information is processed only as instructed by us (unless otherwise required by law), and that appropriate measures are in place to ensure the security of your information.

If you write to us on a subject that is not within our remit, and the response needs to come from another government department or from the local planning authority, then we may transfer your correspondence, including your personal details, to them for response.

Although we publish information in relation to our casework, reuse of that personal information is restricted by the Open Government Licence. We won’t make your personal data available for commercial re-use without your permission.

Keeping your data

We will only keep your personal data for as long as we have a lawful basis to do so. This will usually mean whilst it is still necessary for our work as a public body, including maintaining records of the work that we have undertaken. Our retention will be decided by our business requirements and any laws or government policies that affect how long we keep it.

Your rights

You have rights with regard to your personal data and what happens to it. These include the right to:

  • Know that we are using your personal data
  • See what data we have about you
  • Ask to have your data corrected, and to ask how we check that the information that we hold is accurate
  • Ask to have your data deleted
  • Complain to the Information Commissioner’s Office (see below).

In some circumstances you may also have rights to withdraw your consent to us having or using your data, to have your data deleted or to object to particular types of use of your personal data. Where we collect data, our specific privacy notices will tell you what rights apply.

If you have a query or want to exercise your rights, then please contact the Inspectorate’s Data Manager.

Sending data overseas

We do publish some casework information, which is accessible worldwide. We do not otherwise send your data overseas. If we do so then we will let you know and ensure that appropriate safeguards are in place.

Automated decision making

We will not use your data for any automated decision making. If we need to do so, we will let you know.

Storage, security and data management

Your personal data will be stored securely and protected to ensure that nobody has access to it who shouldn’t.

What we ask of you

In order to help keep your personal data up to date please provide us with accurate information, and where necessary provide us with information of changes, such as a change of address whilst a case is live.

When making or commenting on casework, you should keep in mind that there are normally statutory requirements on us to make this information more widely available. This will normally be set out in our guidance, but if you have specific queries or concerns in respect of a particular case then please contact the case officer or the Inspectorate’s data manager.

Complaints and more information

If you have a query or concerns about how the Planning Inspectorate process your personal data, or to then you can contact the Inspectorate’s Data Manager: dataprotection@planninginspectorate.gov.uk.

Alternatively, you can contact our respective sponsor Data Protection Officer directly. Please make clear that your query relates to the Planning Inspectorate):

If you remain unhappy, or for independent advice about data protection, privacy and data sharing then you can contact:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone: 0303 123 1113 or 01625 545 745

Website: https://ico.org.uk/