Social media use

Social Media Policy

Guidance and moderation information for The Planning Inspectorate’s various social media channels, all of which are managed by the organisation’s communications team.

  • Twitter
  • YouTube
  • LinkedIn
  • Flickr
  • Legal advice
  • Contacting The Planning Inspectorate

Twitter @PINSgov

The @PINSgov Twitter account is formally monitored from Monday to Friday 9–5, except on Bank Holidays. If you follow @PINSgov, you can expect regular tweets covering:

  • news and press releases;
  • updates about casework and national infrastructure projects;
  • new photos and videos;
  • retweets of organisations and government departments relevant to the Planning Inspectorate’s field of work; and
  • occasional live event coverage.

If we follow a Twitter account it does not imply any kind of endorsement, nor does a retweet.

@ messages and direct messages

We review all @ messages directed at the PINS twitter account. We do not necessarily reply to each and every one, but where we can and it is appropriate to do so, we will as quickly as possible.

We will not engage on issues of government or other planning policy. Similarly, we will not comment on any parts of our business where it would be inappropriate for us to do so, including live planning appeals,

Twitter and FOI

For Freedom of Information (FOI) requests we will usually ask by Direct Message for an email address to reply to. If we can reply in the form of a single tweet we may do so.


The Planning Inspectorate YouTube page is used to publish guidance videos, speeches or announcements from senior management.

The Planning Inspectorate YouTube page is not moderated.

Comments posted on YouTube are the views of individuals and do not represent the views of The Planning Inspectorate.

We cannot accept responsibility for the content of any comment, but we reserve the right to disable the comments section of a video if it contains abusive, obscene, indecent, offensive or threatening language.


The Planning Inspectorate LinkedIn page is used to highlight news, job opportunities, articles and announcements from The Planning Inspectorate. Comments posted and messages received on the LinkedIn page are views of individuals and do not represent the views of The Planning Inspectorate.


The Planning Inspectorate Flickr photostream includes images of our senior management as well as images taken at events. Photos may be used with permission from The Planning Inspectorate communications team.

Communication given by The Planning Inspectorate through social media channels does not constitute legal advice.

The Planning Inspectorate has a legal duty to publish a record of advice given in relation to national infrastructure planning applications. Requests for advice received through social media may be referred to the appropriate team within the Inspectorate and a record of the advice published on the national infrastructure planning website.

Contacting The Planning Inspectorate

Contact details can be found on the Planning Inspectorate page.