Our phone line is currently open from 9am to 5pm from Monday to Friday.
We are currently experiencing high call volumes. In order to answer as many calls as possible, we are being supported by colleagues from another government department who may answer your call. We have clear arrangements in place meaning that they cannot do anything with your information unless we have instructed them. Confidentiality will be respected throughout and appropriate measures are in place to ensure the security of information. Further information about processing of personal data and your rights can be found here - https://www.gov.uk/government/organisations/ofqual/about/personal-information-charter.
In line with current public health guidance, Ofqual staff are all currently working from home. We are not able to receive post to our office at the moment, so please email us rather than sending items by mail.