Our phone line is currently open from 9am to 5pm from Monday to Friday.
We are currently experiencing very high call volumes. In order to answer as many calls as possible, we are being supported by colleagues from another government department who may answer your call. We have clear arrangements in place meaning that they cannot do anything with your information unless we have instructed them. Confidentiality will be respected throughout and appropriate measures are in place to ensure the security of information. Further information about processing of personal data and your rights can be found here - https://www.gov.uk/government/organisations/ofqual/about/personal-information-charter.
Are you a parent, carer or young person? Please speak to your school or college if you would like advice about an exam appeal. Your exam board might also be able to give advice:
The name of your exam board will appear on your results slip, or your school or college can tell you.
Ofqual are not able to advise on whether you can appeal a decision about your exam grade. The school or college know each student’s circumstances and will consider each individually. If you are not satisfied with the school or college response, please contact the relevant exam board for the qualification you wish to discuss.
If you would like information or advice on your next steps, you can call the National Careers Service Exam Results Helpline on 0800 100 900.
You can find further information about this year’s results by searching for 'Your results, what next?' using the search box at the top of this page.
In line with current public health guidance, Ofqual staff are all currently working from home. We are not able to receive post to our office at the moment, so please email us rather than sending items by mail.