Personal information charter

We need to handle personal information about you so that we can provide services for you.


We will process and handle your information in line with our Data Protection Policy (PDF, 304KB, 9 pages) , Information Charter (PDF, 151KB, 2 pages) and .

Ofqual will process your personal information in the following situations:

  • to deliver the services you’ve requested
  • when we work with you
  • when you respond to our consultations
  • when we conduct research or gather statistics
  • when you contact our customer services team
  • as part of our regulatory activities

Ofqual also records calls to our helpdesk for training and development purposes. For queries about data protection issues or to request your personal data held by Ofqual, please email our Data Protection Officer at