Publication scheme

A publication scheme to tell you where to find information we make available and whether there will be a charge for it.

Publication scheme

The ‘Freedom of Information Act 2000’ requires us to have a publication scheme to tell members of the public where to find the information we make available and whether there will be a charge for it.

The Information Commissioner’s Office sets out a model publication scheme which gives details of the types of information covered.

The following information is published on our website unless indicated otherwise.

Who we are and what we do

This includes:

  • about us
  • our responsibilities
  • organisational structure
  • our governance
  • information about the Ofqual board and executive
  • contact Ofqual
  • media enquiries
  • working for Ofqual and job vacancies

What we spend and how we spend it

This includes:

  • annual report and accounts
  • information about the Ofqual board and executive pay
  • prompt payment data
  • spend data over £25k
  • procurement at Ofqual
  • contracts £10k and over

What our priorities are and how we are doing

This includes:

  • our corporate plan
  • our goals and objectives
  • our annual reports and accounts

How we make decisions

This includes:

  • our governance framework
  • public consultations
  • minutes of our board meetings

Our policies and procedures

This includes:

  • complaints procedure
  • personal information charter
  • data protection policy
  • equality and diversity information (available on request)
  • information and records management policy (available on request)

Lists and registers

This includes:

The services we offer

This includes:

  • guidance on our regulatory work
  • guidance for awarding organisations
  • research at Ofqual
  • publications
  • newsletters and Ofqual blog
  • programme of events
  • videos about our work


We publish official statistical reports and data sets, covering regulated qualifications, to help you understand the qualifications and exams system.

The data is available for re-use under the ‘Re-Use of Public Sector Information regulations 2015’.

Requesting information

There is no charge for information available on our website. Information requested by email and supplied electronically will be supplied free of charge.

Charges may be made for photocopying, postage and packaging if information is requested in paper format. Charges will be notified and payable in advance.

Requests to Ofqual for information under the Freedom of Information Act (FOIA) should be made by email or in writing, to

Please be as specific as possible about the information you want.

Alternatively, you can send your request to:


Earlsdon Park
53-55 Butts Road


Our phone line is currently open from 9am to 5pm from Monday to Friday.

We are currently experiencing very high call volumes. In order to answer as many calls as possible, we are being supported by colleagues from another government department who may answer your call. We have clear arrangements in place meaning that they cannot do anything with your information unless we have instructed them. Confidentiality will be respected throughout and appropriate measures are in place to ensure the security of information. Further information about processing of personal data and your rights [can be found here](

Are you a parent, carer or young person? Please speak to your school or college if you would like advice about an exam appeal. Your exam board might also be able to give advice:

* AQA 0800 197 7162
* OCR 01223 553 998
* Pearson 0345 618 0440
* WJEC Eduqas 029 2105 5443

The name of your exam board will appear on your results slip, or your school or college can tell you.

Ofqual are not able to advise on whether you can appeal a decision about your exam grade. The school or college know each student’s circumstances and will consider each individually. If you are not satisfied with the school or college response, please contact the relevant exam board for the qualification you wish to discuss.

If you would like information or advice on your next steps, you can call the National Careers Service Exam Results Helpline on 0800 100 900.

You can find further information about this year’s results by searching for 'Your results, what next?' using the search box at the top of this page.

In line with current public health guidance, Ofqual staff are all currently working from home. We are not able to receive post to our office at the moment, so please email us rather than sending items by mail.