If you want to ask a question about grade awarding, appeals or policy in summer 2021, please email email@example.com or telephone us on 0300 303 3344.
If you wish to complain about the service you have received from an awarding organisation, or from Ofqual, please first read all of the information on this page (including that shown below the ‘Start now’ button) to ensure that your concerns are routed correctly.
We want all users of organisations and qualifications we regulate to receive a good service and to have things put right when they go wrong. In order for us to investigate your complaint or concern we may require some specific information to help us investigate your complaint and we will help you through this process.
You will be able to give details of your complaint or concern and attach documents within this service.
You can use this service to:
make a complaint
report a concern of wrongdoing or malpractice
raise a concern as a whistleblower
manage an existing complaint or concern
Due to the impact of Coronavirus (COVID-19) it may take longer than normal to respond to your complaint. We will let you know if there is likely to be a delay. Thank you for your patience and understanding.
It will be useful to have documents or emails, awarding organisation, qualification and subject information to support your complaint or concern.
We can only investigate complaints about awarding organisations and qualifications that we regulate. An awarding organisation (also known as an exam board or awarding body) develops qualifications, issues certificates, diplomas or titles and learning outcomes of an individual following assessments.
matters which have already been fully investigated through this complaints policy
issues which do not fall under Ofqual’s remit, for example, if your complaint is about the quality of teaching or training by a school or college - you should complain to the school or college involved
matters which are, or have been, the subject of legal or on-going regulatory action, or potential action
where you disagree with our policies
Please note, if you are seeking financial compensation, you may wish to seek independent legal advice. Ofqual is unable to award compensation and cannot provide this outcome.
Once you have made a complaint or reported a concern to Ofqual you will receive a link to sign in and manage your complaint. You will be able to send and receive notifications related to your complaint.
To ensure Ofqual deals with all complaints equally and fairly, all complaints sent to other sections of Ofqual, including the Chief Regulator or board members, will be forwarded to the complaints investigation team for action.