What we do

We are a Government agency that helps to deliver economic confidence by supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors.

the Insolvency Service is an executive agency, sponsored by the Department for Business, Energy & Industrial Strategy.

Read more about what we do

Documents

Our announcements

  1. Poundworld Retail Limited in administration: how to claim redundancy or register as a creditor

    • News story

  2. Carillion: Official Receiver's employment update

    • News story

See all our announcements

Our consultations

  1. Collective Redundancy Consultation for Employers facing Insolvency

    • Consultation outcome

  2. Insolvency and corporate governance

    • Closed consultation

See all our consultations

Our publications

  1. Insolvency practitioner rota

    • Guidance

  2. Redundancy payments: Template for setting up a new case

    • Form

See all our publications

Our statistics

  1. Insolvency Service Enforcement Outcomes: 2018/19

    • Official Statistics

  2. Insolvency Statistics: January to March 2018

    • National Statistics

See all our statistics

Our management

  • Sarah Albon

    Sarah Albon

    Inspector General and Chief Executive, the Insolvency Service

Contact the Insolvency Service

Insolvency enquiry line

For information about the insolvency process contact the Insolvency Enquiry Line during office hours. Open 9am to 5pm Monday to Friday except Wednesday 10am to 5pm. We can give you general information about: insolvency, what official receivers do and where you can go to get the information or advice you need.

We can’t give you: legal or financial advice, information on specific insolvency cases, information or advice on matters directly relating to other government departments.

Redundancy Payments

PO Box 16685
Birmingham
B2 2LX

Contact Redundancy Payments during office hours. Open 9am to 5pm Monday to Friday except Wednesday 10:30am to 5pm. Contact about claims for redundancy, pay in lieu of notice, holiday pay, arrears of wages, protective award payments and lost pension contributions.

Online Claims Service: https://www.gov.uk/claim-redundancy

Investigations and Enforcement Services

Intelligence Hub
The Insolvency Service
4th, Floor Cannon House
18 Priory Queensway
Birmingham
B4 6FD

The Insolvency Service Investigations and Enforcement Services(https://www.gov.uk/government/collections/insolvency-service-investigations-and-enforcement-what-we-do-our-outcomes-and-complaints) are responsible for investigating serious financial misconduct in companies and individuals who are subject to bankruptcy or debt relief orders. These powers to investigate are civil and not criminal.

Our independent Criminal Enforcement Team (https://www.gov.uk/government/groups/insolvency-service-criminal-enforcement-team) is the lead criminal enforcement agency for insolvency related fraud and associated corporate misconduct.

Head office address

4 Abbey Orchard Street
London
SW1P 2HT

Estate Accounts and Scanning

The Insolvency Service
Estate Accounts and Scanning
PO Box 16652
Birmingham
B2 2HR

Press Office

The Insolvency Service

4 Abbey Orchard Street
London
SW1P 2HT

This service is for journalists only. For any other queries, please contact the Insolvency Enquiry line on 0300 678 0015.

For all media enquiries outside normal working hours, please contact the Department for Business, Energy and Industrial Strategy Press Office on 020 7215 1000.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question
  3. Make a new request by contacting us at:

Freedom of Information and Data Protection Act team

The Insolvency Service
4th Floor, 4 Abbey Orchard Street
London
SW1P 2HT

Corporate information

Jobs and contracts

Read about the types of information we routinely publish in our Publication scheme. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.