What we do

We are a Government agency that provides services to those affected by financial distress or failure.

the Insolvency Service is an executive agency, sponsored by the Department for Business, Energy & Industrial Strategy.

Read more about what we do

Our management

  • Sarah Albon

    Sarah Albon

    Inspector General and Chief Executive, the Insolvency Service

  • Graham Horne

    Deputy Chief Executive and Operations Director, the Insolvency Service

  • Chris Pleass

    Finance and Commercial Director, the Insolvency Service

  • Louise Alexander

    People and Capability Director, the Insolvency Service

Contact the Insolvency Service

Insolvency enquiry line

For information about the insolvency process contact the Insolvency Enquiry Line during office hours (9am to 5pm Monday to Friday). Emails sent outside of these times won’t be received until the next working day.

We can give you general information about: insolvency, redundancy, what official receivers do, what redundancy payments offices do and where you can go to get the information or advice you need.

We can’t give you: legal or financial advice, information on specific insolvency cases, information or advice on matters directly relating to other government departments.

Redundancy payments enquiry line

For enquiries about redundancy payments (9am - 5pm, Monday to Friday)

Redundancy payment claims

Redundancy Payments Service
PO Box 16685

B2 2LX

If you are sending in a claim form or any correspondence, please send to the address below, quoting your name and National Insurance Number or Claim Reference Number.

Head office address

4 Abbey Orchard Street


Investigations and Enforcement Services

Intelligence Hub
The Insolvency Service
4th, Floor Cannon House

18 Priory Queensway
B4 6FD

Investigations and Enforcement Services carries out a range of activities aimed at supporting fair and open markets and, where necessary, taking steps to safeguard those markets from companies and individuals whose conduct is not conducive to the public interest. We undertake enforcement activities under the powers available in the Insolvency Acts 1986 and 2000, the Companies Acts 1985 and 2006 and the Company Directors Disqualification Act 1986.

Estate Accounts and Scanning

The Insolvency Service
Estate Accounts and Scanning
PO Box 16652
B2 2HR

Press Office

The Insolvency Service

4 Abbey Orchard Street

For all media enquiries outside normal working hours, please contact the Department for Business, Energy and Industrial Strategy Press Office on 020 7215 1000.

This service is for journalists only. For any other queries, please contact the Insolvency Service switchboard on 020 7637 1110.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question
  3. Make a new request by contacting us at:

Freedom of Information requests

Freedom of Information and Data Protection Act Compliance Manager
The Insolvency Service
3rd Floor
Cannon House
18 Priory Queensway

B4 6FD

Corporate information

Jobs and contracts

Read about the types of information we routinely publish in our Publication scheme. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.