The Insolvency Service

Latest from The Insolvency Service

  1. 9-year ban for logistics boss after submitting £1m worth of false claims
  2. Unreasonable customer behaviour
  3. Redundancy payments: Template for setting up a new case

See all latest documents

What The Insolvency Service does

We are a Government agency that helps to deliver economic confidence by supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors.

the Insolvency Service is an executive agency, sponsored by the Department for Business, Energy & Industrial Strategy.

Read more about what we do


Our publications

  1. Unreasonable customer behaviour
  2. Getting a Debt Relief Order
  3. See all publications

Our statistics

  1. Insolvency Service Enforcement Outcomes: 2018/19
  2. Insolvency Statistics: April to June 2018
  3. See all statistics

Our management

Sarah Albon
Sarah Albon
Inspector General and Chief Executive, the Insolvency Service
Alec Pybus
Chief Operating Officer
Chris Pleass
Finance and Commercial Director, the Insolvency Service
Louise Alexander
People and Capability Director, the Insolvency Service

Contact the Insolvency Service

Insolvency enquiry line


0300 678 0015

For information about the insolvency process contact the Insolvency Enquiry Line during office hours. Open 9am to 5pm Monday to Friday except Wednesday 10am to 5pm. We can give you general information about: insolvency, what official receivers do and where you can go to get the information or advice you need.

We can’t give you: legal or financial advice, information on specific insolvency cases, information or advice on matters directly relating to other government departments.

Redundancy Payments

PO Box 16685
B2 2LX
United Kingdom


0330 331 0020

Contact Redundancy Payments during office hours. Open 9am to 5pm Monday to Friday except Wednesday 10:30am to 5pm. Contact about claims for redundancy, pay in lieu of notice, holiday pay, arrears of wages, protective award payments and lost pension contributions.

Online Claims Service:

Investigations and Enforcement Services

Intelligence Hub
The Insolvency Service
4th, Floor Cannon House
18 Priory Queensway
B4 6FD
United Kingdom


0300 678 0017

The Insolvency Service Investigations and Enforcement Services( are responsible for investigating serious financial misconduct in companies and individuals who are subject to bankruptcy or debt relief orders. These powers to investigate are civil and not criminal.

Our independent Criminal Enforcement Team ( is the lead criminal enforcement agency for insolvency related fraud and associated corporate misconduct.

Head office address

4 Abbey Orchard Street
United Kingdom


020 7637 1110

Estate Accounts and Scanning

The Insolvency Service
Estate Accounts and Scanning
PO Box 16652
B2 2HR
United Kingdom

General enquiries

0121 698 4268

Press Office

The Insolvency Service
4 Abbey Orchard Street
United Kingdom

Media Manager

020 7596 6187

This service is for journalists only. For any other queries, please contact the Insolvency Enquiry line on 0300 678 0015.

For all media enquiries outside normal working hours, please contact the Department for Business, Energy and Industrial Strategy Press Office on 020 7215 1000.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Freedom of Information and Data Protection Act team

The Insolvency Service
4th Floor, 4 Abbey Orchard Street
United Kingdom

Corporate information

Jobs and contracts

  1. Procurement at the Insolvency Service
  2. Jobs

Read about the types of information we routinely publish in our Publication scheme. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.