Publication scheme

The Freedom of Information Act (FOI) requires all public authorities to produce a Publication Scheme, which explains the types of information they publish or plan to publish.

Make an FOI request to the Insolvency Service

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question
  3. Make a new request by emailing us at:

Or write to:

Freedom of Information and Data Protection Act team

The Insolvency Service
4th Floor, 4 Abbey Orchard Street

What you can request

You can request any recorded information held by the agency. However FOI does not apply to information held by an official receiver acting in their role as:

  • provisional liquidator
  • liquidator
  • interim receiver
  • receiver and manager
  • trustee
  • administrator of a Debt Relief Order

You can request copies of your own personal data under the provisions of the Data Protection Act.

You cannot request personal information about someone else.

When we reply, we will also send information about your rights under the Data Protection Act and rights to complain to the Information Commissioner’s Office.

Publications Scheme

Who we are and what we do

Details of our organisational structure and responsibilities can be found in our annual report. Details of our processes, objectives and targets can be found in our annual plan.

What we spend and how we spend it

Details of the department’s resource allocation and how that money is spent, including details of our major capital expenditure, contract spend, Board members’ remuneration and allowances can be found in our annual report.

What our priorities are and how we are doing

Details of our published targets, our strategic plans and performance against those plans can be found in our annual report.

How we make decisions

We publish details of our major policy proposals, the thinking behind these and the consultation processes we establish.

Our policies and procedures

We publish a range of information on policies and procedures in our annual report and annual plan. Our Technical Manual and Case Help Manual are available online.

Lists and registers

You can search the bankruptcy and insolvency register.

The insolvency practitioner (IP) rota is used in the distribution of insolvency cases by the official receiver.

The services we offer

Details of our key roles and responsibilities can be found in our annual report. Further information is available on our website.

Where you can get the information

The publications scheme information is available free of charge via our website. If you would like any of these documents in other formats, want more information or wish to make a complaint about how we have handled a request email us at:

Or write to:

Freedom of Information and Data Protection Act Compliance Manager
Insolvency Service
3rd Floor
Cannon House
18 Priory Queensway
B4 6FD

Environmental information regulations

You can request environmental information. Further details about the regulations about environmental information can be found on the Information Commissioner’s website. To make a request for environmental information under the regulations please use the contact details above.

Insolvency enquiry line

For information about the insolvency process contact the Insolvency Enquiry Line during office hours. Open 9am to 5pm Monday to Friday except Wednesday 10am to 5pm. We can give you general information about: insolvency, what official receivers do and where you can go to get the information or advice you need.

We can’t give you: legal or financial advice, information on specific insolvency cases, information or advice on matters directly relating to other government departments.