Personal information charter

How the Insolvency Service treats your personal information and how to check what details they have for you.

Your privacy

The official receiver is the data controller for the purposes of the Data Protection Act 1998 and is registered under the Act for the processing of personal data for insolvency cases allocated to them by the courts. The Department of Business, Innovation and Skills (BIS) is the Data Controller under the Act for personal data held and processed by other parts of The Insolvency Service.

Most of the data we hold about you comes from information you’ve given us. You will already know this personal data but you can check if it is accurate.

Personal data held about you on the Individual Insolvency Register (eIIR) is available publicly. If any information is incorrect or missing contact

If you want to know what other personal data we hold about you, send a completed subject access request (MS Word Document, 145KB) to

We will send you a full response within 40 days.

If your information is incorrect and is likely to cause any issues, you should write to the FOI/DPA team with details on what needs to be updated.

FOI&DPA Officer
The Insolvency Service
4th Floor, 4 Abbey Orchard Street

The Information Commissioner’s website has more information about your rights.

Data protection reports

This includes:

Data Protection Audit Report - Executive Summary (MS Word Document, 128KB)

Follow-up Data Protection Audit Report - Executive Summary (MS Word Document, 96KB)