About our services

The services and standards you can expect from Companies House.

Service availability and planned maintenance

Emails from Companies House - from 25 June 2025

We’re contacting all registered email addresses with information about upcoming changes under the Economic Crime and Corporate Transparency Act.

The latest email contains information about future changes to accounts.

Emails will come from: companies.house@notifications.service.gov.uk

3 July to 7 July - some services unavailable 

From 5pm on Thursday 3 July to 9am on Monday 7 July, there will be disruption to our services. 

During this time, you will be unable to: 

There will also be delays to: 

  • incorporating companies online including same day incorporations
  • processing forms and payments

Find company information

You can:

You can download company information for free. You cannot order copies of this information by phone or post.

Find out how to search the Companies House register.

Read our disclaimer on the supply of company information through our services.

Data products

Companies House offers a number of different data products, including:

Our advanced company search has replaced the DVD directory.

Our dissolved search index has replaced the dissolved company name DVD.

Read about Companies House data products.

File information for your company

It’s easier and quicker to file your information digitally.

You can:

Read about filing your Companies House information online.

Using software to file with Companies House

You’ll need to apply to file with Companies House using software. We’ll create your presenter account and give you a presenter ID and code.

If you need to file documents with a fee, you must apply for a Companies House credit account.

If you need to file charge (mortgage) documents for other companies, you must register as a lender.

Find more information on:

Incorporation services

You can:

Paper forms

You can upload documents to Companies House instead of sending a paper form by post.

If you send paper forms to Companies House by post you must use the correct address or your post will be re-directed.

Identity verification

Identity verification is a new legal requirement. It will help to deter people intending to use companies for illegal purposes.

By law, you will need to verify your identity to confirm you are who you claim to be. You can now choose to verify your identity for Companies House voluntarily.

For more information, see Verifying your identity for Companies House.

Authorised Corporate Service Providers (ACSPs)

Registering as an Authorised Corporate Service Provider (ACSP) is a new requirement that will help us to know who’s filing information on the public register. ACSPs are also known as Companies House authorised agents.

An authorised agent can be a business (for example, a limited company or partnership), or a person who files on behalf of others (sole trader).

You can:

Register of Overseas Entities

The Register of Overseas Entities came into force in the UK on 1 August 2022 through the Economic Crime (Transparency and Enforcement) Act 2022.

Overseas entities who want to buy, sell or transfer property or land in the UK must register with Companies House and tell us who their registrable beneficial owners or managing officers are.

Register an overseas entity and tell us about its beneficial owners.

Agent assurance codes

A UK-regulated agent must carry out verification checks on beneficial owners and managing officers of an overseas entity before it can be registered. The agent must request an agent assurance code before they can file any verification statements with Companies House.

Agent assurance codes for registering an overseas entity.

Protected online filing (PROOF)

Our protected online filing (PROOF) scheme lets you protect your company from unauthorised changes to your records. It free to use and is designed for users of both our online filing and software filing services.

With PROOF, your company will only be able to file certain information online using the authentication code. This includes any changes to your:

  • registered office address
  • officers details
  • company name by special resolution

Follow companies on the register

‘Follow’ is a part of our Find and update company information service which sends free email alerts for company transactions.

The alert tells you what information a company has filed with Companies House as soon as we’ve accepted it. The email also includes a link to the filing history of the company, where you can download a copy of the document for free.

How to follow companies.

Certified copies and certificates

You can order:

  • a certificate of incorporation with certified facts
  • a certified copy of a document held on the register

Ordering certified copies and certificates from Companies House.

Customer service standards

The Companies House customer charter sets out the standards of service we aim to provide. Our charter also explains how you can give feedback on your experience of doing business with Companies House.

Vulnerable customer pledge

We recognise that complying with statutory obligations can be difficult for users who find themselves in vulnerable situations, and we pledge to support customers during these periods.

Unacceptable customer behaviour

Companies House is committed to providing an excellent service to our customers and we will always do our best to help. In return, we expect our customers to behave appropriately and treat our employees with courtesy, consideration and respect.

Our unacceptable behaviour policy lets both employees and customers know what we consider to be unacceptable. It also outlines the steps we may take to deal with unacceptable behaviour. This policy applies to all our customers.

Call recording

Calls are recorded for training and quality assurance purposes. Other calls made directly to Companies House may also be recorded for the same purposes.

These recordings will be erased 18 months from the date of the call, unless there’s a business need to keep them. We will not keep any calls for longer than is necessary.

British Sign Language (BSL)

Our video relay service allows Deaf BSL users to call Companies House through a team of SignVideo interpreters. You can contact us during our standard hours, Monday to Friday, 8:30am to 6pm.

Using British Sign Language to contact Companies House.

Accessibility support

Our services are designed to be accessible and easy to understand. We can also provide reasonable adjustments to help users who need extra support because of a disability or health condition.

Give us feedback

To help us make sure that we’re maintaining our standards or highlight areas for improvement, you can complete our customer satisfaction survey.

It only takes a few minutes to complete.

We’ll keep all survey information confidential in line with our personal information charter.

Companies House fees

We charge a statutory filing fee for some of our services.

Some of our fees are set by regulations and confirmed by Parliament. Some fees are administratively set by a fees determination.

Full list of Companies House fees.

Credit account and eBilling service

You can apply for a Companies House credit account to pay for online documents, instead of paying by credit or debit card.

You can view your invoices and manage your details using the Companies House eBilling service.

Read about managing your Companies House credit account.

Welsh service

Companies House can support users who prefer to do business in Welsh.

Read about the Companies House Welsh language service.

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