How you contact us about Environmental Stewardship is changing
From 1 July, if you want to contact us about Environmental Stewardship you can phone our Customer Service Centre on 03000 200 301 or email us at: firstname.lastname@example.org and include ‘Environmental Stewardship’ in the email subject line.
This means Natural England National Enquiries will no longer accept calls or emails about Environmental Stewardship.
All other email addresses and phone numbers used previously will be unavailable and any customers calling direct lines will be asked to contact the Customer Service Centre.
In addition to our existing security measures, this change will keep your information safe.
What do I need to do now?
Sign in to the Rural Payments service and make sure your details are registered and up to date. We will use these details to confirm your identity when you contact us.
You will need your Customer Reference Number (CRN) and password, or sign in through GOV.UK Verify, then:
update your email address
update your telephone numbers
update your business permission levels
add people to your business (with ‘View Business’ permissions, for example.)