Rural Payments Agency

Latest from the Rural Payments Agency

What the Rural Payments Agency does

We pay out over £2 billion each year to support a thriving farming and food sector.

RPA is an executive agency, sponsored by the Department for Environment, Food & Rural Affairs, supported by 1 public body.

Read more about what we do


Our management

Paul Caldwell
Paul Caldwell
Chief Executive, RPA
Emma Appleby
Business Transformation Director
Andy King
Operations Delivery Director
Ali Johnson
Engagement and Operational Readiness Director
Susan Boyd
Operational Delivery Director
Peter Crewe
Compliance, Assurance and Risk Director

Contact RPA

Rural Payments Agency

PO Box 69
United Kingdom

Main switchboard

03000 200 301

(Official correspondence only)

Find out about call charges at

Defra rural services helpline

Defra rural services helpline

03000 200 301

Contact the Defra Rural Services helpline for farming-related advice from the Rural Payments Agency.
Monday to Friday, 8.30am to 5pm.
You should also call us 24/7 to report suspicion of notifiable disease in animals.
Find out about call charges at

Cattle tracing

0345 050 1234 (General)

0345 050 3456 (Welsh)

RPA fraud line

RPA fraud referral team
Room 300 North Gate House
PO Box 69
United Kingdom

Fraud line (freephone)

0800 347 347

If you suspect that a fraud has been committed, please let us know by e-mail or by calling the freephone fraud line.

Your details and the information you provide will be treated in the strictest confidence.

Agricultural Wages complaints

Agricultural Wages Team
Rural Payments Agency
Sterling House
17 Dix's Field
United Kingdom

Agricultural Wages Team

01392 315719

Search for 'agricultural wages complaint form' at for more information.

RPA media enquiries

Press office
Seacole Building
2 Marsham Street
United Kingdom


03459 33 55 77

Out of Hours (queries before 9am and after 6pm on weekdays, and on weekends and public holidays)

0345 051 8486

This telephone number is for press calls only. Please see above for helpline / main switchboard.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Rural Payments Agency

Information Rights Team
Rural Payments Agency
PO Box 69
United Kingdom


03300 416 502

FOI requests can be made in writing only, either by post or by email. An EIR request can be made in writing or by phone.

High profile groups within RPA

  1. British Cattle Movement Service

Corporate information

Jobs and contracts

  1. Procurement at RPA
  2. Jobs

Read about the types of information we routinely publish in our Publication scheme. Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information.