School complaints and whistleblowing

How to complain about a school or academy. Setting up and reviewing procedures, how schools should deal with complaints.

Services

  1. Complain about a school or childminder

    Complain about a school or childminder - complaints process, when to complain to the Department for Education, the Education Funding Agency or Ofsted

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Guidance and regulation

  1. School complaints procedures: guidance for schools
  2. Whistleblowing procedure for maintained schools
  3. How ESFA handles complaints about academies
  4. How ESFA handles allegations of suspected fraud or financial irregularity
  5. Setting up an academies complaints procedure
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Research and statistics

  1. School complaints customer satisfaction survey 2015
  2. School complaints customer satisfaction survey 2014
  3. School complaints customer satisfaction survey 2013
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