Research and analysis

School complaints customer satisfaction survey 2014

Report with the results from the 2014 customer satisfaction survey into school complaints.


School complaints customer satisfaction survey: year 2


The report discusses levels of satisfaction among people who contacted the Department for Education with a complaint about a school.

It summarises the results for the second year of the study and covers August 2013 to end of July 2014.

The surveys from 2013 and 2015 are also available.

Published 25 June 2015