Research and analysis

School complaints customer satisfaction survey 2013

Report with the results from the 2013 customer satisfaction survey into school complaints.


Complaints about schools: customer satisfaction survey 2013

Handling complaints about schools: departmental report


The report discusses levels of satisfaction among people who contacted the Department for Education with a complaint about a school.

It summarises the results for the first year of the study and covers August 2012 to end of July 2013.

The surveys from 2014 and 2015 are also available.

Published 28 March 2014