Research and analysis

School complaints customer satisfaction survey 2013

Report with the results from the 2013 customer satisfaction survey into school complaints.


Complaints about schools: customer satisfaction survey 2013

Handling complaints about schools: departmental report


The report discusses levels of satisfaction among people who contacted the Department for Education with a complaint about a school.

It summarises the results for the first year of the study and covers August 2012 to end of July 2013.

The surveys from 2014 and 2015 are also available.