Guidance

Setting up an academies complaints procedure

How to create an academies complaints procedure that complies with the Education (Independent School Standards) (England) Regulations 2014.

Documents

Details

This guide provides information for academies and trusts about setting up and administering a complaints procedure that complies with the Education (Independent School Standards) (England) Regulations 2014.

There are also model complaints procedures for single academies and for academies in a multi-academy trust.

Published 11 March 2014
Last updated 16 July 2020 + show all updates
  1. Updated with best practice guidance for academies complaints and model policies for single academies and for academies in a multi-academy trust.

  2. Amended links from 2010 to 2014 Regulations and updated and revised complaints procedure added.

  3. First published.