Guidance

Setting up an academies complaints procedure

How to create an academies complaints procedure that complies with the Education (Independent School Standards) (England) Regulations 2014.

Detail

Complaints about academies

Academies and free schools are required to have complaints procedures meeting certain requirements by the Education (Independent School Standards) (England) Regulations 2014 and to make the procedure available to parents of pupils and parents of prospective pupils.

This guidance is provided to support academies and free schools in drawing up and administering a compliant complaints procedure.