Setting up an academies complaints procedure

How to create an academies complaints procedure that complies with the Education (Independent School Standards) (England) Regulations 2014.



This guide provides information for academies about setting up and administering a compliant complaints procedure.

Published 11 March 2014
Last updated 27 January 2015 + show all updates
  1. Amended links from 2010 to 2014 Regulations and updated and revised complaints procedure added.
  2. First published.