Guidance for schools about setting up or reviewing complaints procedures.
PDF, 442KB, 21 pages
This guidance is for:
It applies to schools and nurseries maintained by local authorities.
It gives best practice on creating and revising complaints procedures and how to deal with complaints.
See guidance on how to complain about a school.
6 January 2016
Department for Education
Schools: departmental advice
Running a school or college
Don’t include personal or financial information like your National Insurance number or credit card details.