School complaints procedures: guidance for schools

Guidance for schools about setting up or reviewing complaints procedures.


Best practice advice for school complaints procedures 2016


This guidance is for:

  • school governing bodies
  • school leaders
  • school staff
  • local authorities
  • diocesan boards

It applies to schools and nurseries maintained by local authorities.

It gives best practice on creating and revising complaints procedures and how to deal with complaints.

See guidance on how to complain about a school.

Published 6 January 2016