Guidance

How ESFA handles complaints about academies

How the Education and Skills Funding Agency (ESFA) handles complaints about an academy.

Documents

Details

This guide provides advice for people who wish to raise concerns about an academy’s handling of complaints. It sets out the responsibilities of academies and the role of ESFA in handling complaints.

Published 20 June 2014
Last updated 4 October 2018 + show all updates
  1. Updated to improve the information about ESFA's role in handling complaints.
  2. First published.