8. Complaints

You can complain about the service you’ve received.

Child Maintenance Service complaints

You should contact the number on the letters you get from the Child Maintenance Service to make a complaint. They should respond to you within 15 working days.

Child Support Agency (CSA) complaints

Contact the office managing your case and explain the problem.

They should respond to you within 15 working days.

You can make a complaint online if you’re still not happy.

If you’re not satisfied

You can ask the Independent Case Examiner (ICE) to look into your complaint if you’ve already been through the complaints process.

You can ask your MP to get the Parliamentary and Health Service Ombudsman to look into your complaint if you’ve already been through the complaints process and ICE.

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