9. Contact

The phone number, email and post address you need depends on which office is managing your case.

CSA

CSA cases set up after 2003

Contact your local CSA office if you have a query about an existing case opened in March 2003 or later. Search for your local office if you don’t know which one you should contact.

You’ll need your National Insurance number and date of birth.

If you’d like to speak to someone in Welsh, call the Welsh language helpline.

Welsh language helpline
Telephone: 0345 713 8091
Monday to Friday, 9am to 5pm
Find out about call charges

CSA cases set up between 1993 and March 2003

Use the online form or call the CSA Helpline if you opened a child maintenance case before March 2003.

CSA Helpline
Telephone: 0345 713 3133
Textphone: 0345 713 8924
Monday to Friday, 8am to 8pm
Saturdays, 9am to 5pm

Welsh language: 0345 713 8091
Monday to Friday, 9am to 5pm
Find out about call charges

Child Maintenance Service

Existing cases with the Child Maintenance Service

Call the telephone number you were given over the phone if you have recently made an application. You can also find the number:

  • in your welcome pack
  • at the top of any letter the Child Maintenance Service has sent you

Child Maintenance Options

Make a new child maintenance arrangement

Talk to Child Maintenance Options to get more information about the choices available or for help setting up a new child maintenance arrangement.

Child Maintenance Options
Telephone: 0800 0835 130
Monday to Friday, 8am to 8pm
Saturdays, 9am to 4pm

Welsh language: 0800 408 0308
Monday to Friday, 9am to 5pm
Find out about call charges

Child Maintenance Options can’t discuss existing CSA or Child Maintenance Service cases.

Employer helplines

Get help from the relevant service if you need to make child maintenance deductions from an employee’s pay.

Child Maintenance Service

Call the Employer Support Team. You’ll find the number:

  • in your employer welcome pack
  • at the top of any letter from the Child Maintenance Service

Child Support Agency

Contact the CSA employer helpline.

CSA employer helpline
Telephone: 0345 713 6010
Textphone: 0345 713 8924
Monday to Friday, 8am to 6pm
Find out about call charges