9. Appeals

You can appeal a child maintenance decision if you disagree with it. An appeal might take several months. Before you appeal you should ask the service responsible for your case to look at their decision again.

Child Maintenance Service appeals

If you disagree with a Child Maintenance Service decision, you can ask them to look at their decision again (called a ‘mandatory reconsideration’. Call the office managing your case to do this. You can find their number on the letters they’ve sent you.

You can appeal to an independent tribunal if you are still unhappy after asking the Child Maintenance Service to review your decision.

You must appeal within a month of the date of your decision letter.

Child Support Agency appeals

Before you can appeal, first you must contact the Child Support Agency (CSA) to ask for the decision to be looked at again. You will need to say why you disagree with the decision.

You can appeal to an independent tribunal if the CSA decides not to review your decision or you are still unsatisfied after a review.

You must appeal within 1 month of the date of your decision letter. Late appeals will only be accepted if you have a good reason, like:

  • you’ve been seriously ill
  • a close relative has been seriously ill or died
  • you live outside the UK
  • the postal services were disrupted

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