Contact the following organisations if you cannot use the Tell Us Once service.
HM Revenue and Customs (HMRC)
Contact HMRC, who will work out whether the right amount of tax has been paid by the person who died. They’ll let you know:
- what tax they need to collect or repay
- whether you need to fill in a Self Assessment tax return on the person’s behalf, for example when the estate continues to receive income
You can also use HMRC’s bereavement tool to work out which forms to fill in and where to send them.
Inheritance Tax may be due on the person’s estate after they die.
You may be able to get free tax advice if you’re on a low income.
National Insurance (NI) Contributions Office
Contact the NI Contributions Office to cancel the person’s NI payments if they were self-employed or paying voluntary NI.
Child Benefit Office
Tax Credit Office
Contact the Tax Credit Office if your partner or a child you’re responsible for dies. You need to do this within 1 month of the death.
Department for Work and Pensions (DWP)
Contact the bereavement service to cancel the person’s benefits and entitlements, including their State Pension. They’ll also check if you’re eligible for help with funeral costs or other benefits.
DWP Bereavement Service
Telephone: 0800 151 2012
Textphone: 0800 731 0464
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 151 2012
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Welsh language: 0800 731 0453
Welsh textphone: 0800 731 0456
Find out about call charges
If they were living abroad when they died, contact the International Pension Centre instead.
Personal, workplace and armed forces pensions
What you need to do to stop pension payments will depend on the type of pension.
Use the Pension Tracing Service to find details of the person’s personal or workplace pension.
Contact Veterans UK if the person had an armed forces pension.
Vehicles and driving licences
Contact the Driver and Vehicle Licensing Agency (DVLA) if the person held a driving licence or owned a vehicle.
HM Passport Office (HMPO)
Fill in the form ‘What to do when a passport holder dies’ and send it to the address on the form.
Social Security Scotland
Contact Social Security Scotland to cancel the person’s benefits and entitlements from the Scottish Government, for example Scottish Child Payment. They can also check if you’re eligible for help with funeral costs.