Contact the Child Benefit Office by phone or by post - you may also be able to send your enquiry to them online.


You can do the following online:

Child Benefit Helpline

The Child Benefit Helpline can only discuss a claim with the person named on the claim form. A partner or someone else can get general advice but they must be ‘authorised’ to discuss a claim with the helpline.

Telephone: 0300 200 3100
Textphone: 0300 200 3103
Calling from abroad: +44 (0)161 210 3086
Monday to Friday, 8am to 8pm
Saturday, 8am to 4pm
Find out about call charges

Child Benefit Office

Child Benefit Office
PO Box 1
Newcastle Upon Tyne
NE88 1AA