National Insurance: general enquiries

Beta This part of GOV.UK is being rebuilt – find out what this means

Online forms

Your message using these forms is secure. If HMRC reply by email the information is not secure. If they need to contact you about anything confidential, they will reply by post or telephone.

Phone

National Insurance enquiries

  • Telephone: 0300 200 3500
  • Textphone: 0300 200 3519

For help and information about:

  • Class 1 National Insurance rates and thresholds

  • Statutory Payments

  • Married Women’s Reduced Rate Election

  • National Insurance statement requests

  • Class 3 National Insurance

Find out about call charges

Opening times:

8am to 5pm, Monday to Friday

Closed weekends and bank holidays

Best time to call:

Phone lines are less busy after 1pm

National Insurance numbers

  • Telephone: 0300 200 3502
  • Textphone: 0300 200 3519

Get advice if:

  • you’re a young person between 15 years and 9 months and 20 years old and haven’t received a National Insurance number
  • you’ve lost or can’t remember your National Insurance number
  • you need a letter of confirmation of your National Insurance number

You’ll need to fill in form CA5403 if you can’t answer the questions.

HMRC cannot allocate National Insurance numbers or arrange appointments with Jobcentre Plus for you to apply for a National Insurance number.

Find out about call charges

Opening times:

8.30am to 5pm, Monday to Friday

Closed weekends and bank holidays

Best time to call:

Phone lines are less busy after 1pm

HMRC cannot give you an estimate of your State Pension but you can get a State Pension statement.

If you have a National Insurance number, have it with you when you call.

Help us improve GOV.UK

Don't include personal or financial information, eg your National Insurance number or credit card details.