Guidance

Student loan cancellation - if a customer dies

If a customer dies, their student loan can be cancelled.

You can call or write to the Student Loans Company (SLC) to tell them about someone who has died.

Evidence you’ll need to send

You’ll need to tell SLC the Customer Reference Number of the person who has died and send one of the following:

  • original death certificate
  • original coroner’s interim certificate
  • copy of coroner’s certificate stamped by the coroner
  • copy of a foreign death certificate

SLC cannot cancel any loans without evidence.

How to contact SLC

By phone

UK: 0300 100 0611
Overseas: +44 141 243 3660
Monday to Friday, 8am to 8pm
Saturday, 9am to 4pm

Living in Wales: 0300 100 0370
Monday to Friday, 8am to 6pm

By post

Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD

Published 13 August 2019