5. Tell Us Once

Tell Us Once is a service that lets you report a death to most government organisations in one go.

Your local registrar will have given you a unique reference number to access the Tell Us Once service online or by phone.

The registrar will also give you the phone number for Tell Us Once.

You’ll need the following details of the person who died:

  • date of birth
  • National Insurance number
  • driving licence number
  • passport number

You’ll also need:

  • details of any benefits or entitlements they were getting, eg State Pension
  • details of any local council services they were getting, eg Blue Badge
  • details of any public sector or armed forces pension schemes they were getting
  • name and address of their next of kin
  • name, address and contact details of the person or company dealing with their estate (property, belongings and money), known as their ‘executor’ or ‘administrator’

You need permission from the next of kin, the executor, the administrator or anyone who was claiming joint benefits or entitlements with the person who died, before you give their details.

Organisations Tell Us Once will contact

Tell Us Once will notify:

  • HM Revenue and Customs (HMRC) - to deal with tax and cancel benefits
  • Department for Work and Pensions (DWP) - to cancel benefits, eg income support
  • Passport Office - to cancel a passport
  • the local council - to cancel housing benefit, council tax benefit, a Blue Badge, inform council housing services and remove the person from the electoral register
  • public sector and armed formed pension schemes - to stop payments to the person who died and make payments to a dependant, if eligible

They will also tell the Driver and Vehicle Licensing Agency (DVLA) to cancel the person’s driving licence. You’ll still need to send DVLA any registration certificates (V5C).

You’ll have to let the relevant organisations know about the death yourself if your local register office doesn’t offer the Tell Us Once service or you choose not to use it.

Tell Us Once isn’t available in Northern Ireland or if the person died abroad.

Banks and other financial organisations

Contact the person’s bank or mortgage, pension or insurance providers to close or change the details of their accounts.