Report a change of circumstances

You need to report changes to your circumstances so you keep getting the right amount each month.

Your claim might be stopped or reduced if you do not report a change of circumstances straight away.

Changes can include:

  • finding or finishing a job
  • having a child
  • moving in with your partner
  • starting to care for a child
  • moving to a new address
  • changing your bank details
  • your rent going up or down
  • changes to your health condition
  • becoming too ill to work or meet your work coach
  • changes to your earnings (only if you’re self-employed)

How to report

You can report a change of circumstances by either:

Universal Credit helpline
Telephone: 0800 328 9344
Monday to Friday, 9am to 4pm

Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm

Welsh language: 0800 328 1744
Monday to Friday, 8am to 6pm

Find out about call charges

If you get a job or increase the hours you work

Use a benefits calculator or speak with your work coach to find out how getting a job or an increase in your earnings might affect your Universal Credit claim.

If you’ve been paid too much

You may have to repay the money if you:

  • did not report a change straight away
  • gave wrong information
  • were overpaid by mistake

You could be taken to court or have to pay a penalty if you give wrong information or do not report a change in your circumstances.

If you have a terminal illness

You may get extra money if you’re terminally ill.

If your life expectancy is more than 6 months

You’ll need to report this in the same way as any other change of circumstance.

If your life expectancy is less than 6 months

Report the change online through your Universal Credit account if you have one. You’ll be contacted about what to do next.

You can also get someone else to report the change for you. They’ll need to ask a doctor or healthcare professional to fill in form DS1500 (the doctor will have the form already). Either the doctor or your representative can send it to:

Freepost
Department for Work and Pensions
Universal Credit Full Service

If you’ve already sent form DS1500 for Personal Independence Payment or Employment and Support Allowance, you do not need to send it again.

If you do not have an online account, call the Universal Credit helpline to report your illness. They’ll explain what you need to do next.

Universal Credit helpline
Telephone: 0800 328 9344
Monday to Friday, 9am to 4pm

Welsh language: 0800 328 1744
Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm

Find out about call charges

You will not need to have a Work Capability Assessment.

  1. Step 1 Find out if you can get help with childcare costs

  2. and Find where you can get childcare

  3. Step 2 Get help paying for childcare

    You can get help with childcare costs for children under 18. You might be able to apply for:

    You could also get free hours childcare when your child is aged 2 to 4. You might be able to apply for:

    You can only get childcare vouchers if you have already joined a scheme.

    1. Check the rules for childcare vouchers
  4. Step 3 Check what to do if your circumstances change

    Tell government straight away if your circumstances change and you're getting:

    If you're getting 30 hours free childcare or Tax-Free Childcare you have to confirm if your details are up to date every 3 months.

    1. Sign into your childcare account to find out when you next have to check your details

    Your eligibility for support with childcare costs might also change.

    1. Check if your eligibility for help with childcare costs has changed
  5. Step 4 Check what to do when your child reaches school age

    Your child starts primary school the September after they turn 4.

    1. Apply for a primary school place
    2. Find before and after school and holiday clubs

    You might be able to use help like tax credits or Tax-Free Childcare to pay for childcare like wraparound care, after school clubs or other activities.