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Consumer protection

Guidance and regulation

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  • This guide will help you consider your options when shopping for will writing services.

  • How to make sure your contract terms and notices are fair, and comply with the law.

  • Use the Fuel Finder service to report any issue you notice with a forecourt’s information.

  • Guidance on business conduct that the law on unfair business-to-consumer trading prohibits under the Digital Markets, Competition and Consumers Act 2024.

  • How approved driving instructors should behave in their personal conduct and business dealings, including advertising their services and settling disputes.

  • Complying with the law on unfair commercial practices relating to price transparency.

  • You might be owed money back if the Competition and Markets Authority (CMA) has ordered a business to refund or compensate its customers.

  • Guidance to help businesses make sure their contract terms and notices are fair and transparent to consumers.

  • Advice for manufacturers and retailers on textile labelling.

  • Information for anyone who is already consuming or is considering consuming raw drinking milk or raw cream.

  • How the CMA will use its direct consumer enforcement powers under the Digital Markets, Competition and Consumers Act 2024.

  • You can report wrongdoing to us in confidence. Find out what to expect when you contact us.

  • How businesses should comply with consumer protection law on consumer reviews.

  • Complying with consumer law when selling or marketing goods, services and digital content.

  • Find out your consumer law responsibilities as a higher education provider.

  • How to report a potential breach of competition or consumer law to the Competition and Markets Authority (CMA), and what to expect from us.

  • An expert panel on consumer protection reform for home upgrade schemes.

  • Guidance from the Competition and Markets Authority (CMA) on how your business can benefit from agentic AI, while still meeting legal obligations.

  • An Order which introduces legal obligations on funeral directors and crematorium operators.

  • This guidance is to help you know how to recognise a hallmark and who to contact about your consumer rights.