Guidance and regulation

This guidance is principally intended to help traders to comply with the Consumer Protection from Unfair Trading Regulations 2008 (CPRs).

• From: Competition and Markets Authority
• Updated: 1 August 2008

How approved driving instructors should behave in their personal conduct and business dealings, including advertising their services and settling disputes.

• From: Driver and Vehicle Standards Agency
• Updated: 22 November 2019

• Approved driving instructor (ADI) code of practice

  About the code The Driver and Vehicle Standards Agency (DVSA) and the…

Advice for manufacturers and retailers on textile labelling.

• From: Department for Business and Trade and 1 others
• Updated: 31 December 2020

Guidance to help businesses make sure their contract terms and notices are fair and clear to consumers.

• From: Competition and Markets Authority
• Updated: 31 July 2015

An Order which introduces legal obligations on funeral directors and crematorium operators.

• From: Competition and Markets Authority
• Updated: 16 September 2021

Advice to help higher education providers understand their responsibilities under consumer protection law when dealing with undergraduate students.

• From: Competition and Markets Authority
• Updated: 31 May 2023

How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms

• From: Competition and Markets Authority
• Updated: 23 March 2016

A basic guide for businesses on the Consumer Protection from Unfair Trading Regulations.

• From: Competition and Markets Authority
• Updated: 1 March 2008

The Government's Code of Practice for Consumer Internet of Things (IoT) Security for manufacturers, with guidance for consumers on smart devices at home.

• From: Department for Science, Innovation and Technology and 1 others
• Updated: 14 October 2018

How intermediaries such as landlords are required to pass through to end users energy price support provided by the Energy Price Guarantee, Energy Bills Support Scheme, Energy Bill Relief Scheme and Energy Bills Discount Sch…

• From: Department for Energy Security and Net Zero
• Updated: 29 September 2023

Guidance for business and consumers on rights for consumers who have experienced misleading or aggressive selling.

• From: Department for Business and Trade and 1 others
• Updated: 3 July 2018

Information for content creators on complying with consumer protection law when endorsing products, brands or services on social media.

• From: Competition and Markets Authority
• Updated: 3 November 2022

How the CMA uses its consumer powers to address problems in markets, including its approach to compliance and enforcement of consumer law.

• From: Competition and Markets Authority
• Updated: 4 November 2020

How to comply with hallmarking law if your business supplies items described as precious metal (gold, silver, platinum or palladium).

• From: British Hallmarking Council
• Updated: 9 December 2021

This guidance is to help you know how to recognise a hallmark and who to contact about your consumer rights.

• From: British Hallmarking Council
• Updated: 18 November 2022

Translated versions of the Code of Practice for consumer Internet of Things (IoT) security.

• From: Department for Science, Innovation and Technology and 1 others
• Updated: 14 October 2018

The Competition and Markets Authority (CMA) has produced this guide to help you understand what your main consumer law rights are at the different stages of considering and undergoing fertility treatment.

• From: Competition and Markets Authority
• Updated: 10 June 2021

Information from the UK's assay offices giving guidance on the Hallmarking Act 1973.

• From: British Hallmarking Council
• Updated: 30 December 2022

Summary literature review of industry recommendations and international developments on IoT security.

• From: Department for Science, Innovation and Technology and 1 others
• Updated: 7 March 2018

The CMA has published 6 key principles for tackling hidden ads on social media for platforms.

• From: Competition and Markets Authority
• Updated: 3 November 2022