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Leaflet explaining in simple steps how to apply online for your first passport, if you are applying as an adult.
Tells HM Passport Office staff about replacing documents that have been lost or damaged.
This guidance from the Registrar General explains the process for approving premises as venues for civil marriages and partnerships.
The authorised persons newsletters from GRO contain news, guidance and useful information for people authorised to register marriages.
Tells HM Passport Office staff what an interview is, who must attend, how a customer books an appointment and the types of interviews we offer.
This guidance tells HM Passport Office staff when to ask for extra authorisation from another person or organisation before we issue a passport.
His Majesty’s Passport Office guidance about customer complaints and how these are resolved.
This guidance tells HM Passport Office staff about connected applications. It includes how to process connected applications on Digital Application Processing.
This document contains information about Somalia to help HM Passport Office staff process passport applications.
This guidance tells HM Passport Office staff what parental responsibility is and why we need it for passport purposes.
Tells HM Passport Office staff how to physically and electronically cancel a British passport.
Tells HM Passport Office staff how to deal with passport applications from customers who hold British overseas citizenship.
Tells HM Passport Office staff how to deal with applications from customers who cannot sign their passports when they receive it.
Tells HM Passport Office staff about the identity checks they must do on passport applications from the United Kingdom and overseas.
This document contains information about Sudan to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to return customers passports and documents to them when a final decision is made on their application.
Tells HM Passport Office staff working in the lost, stolen and recovered (LSR) team about duties they must complete as part of the LSR process.
Tells HM Passport Office staff about the customer’s date of birth and how it must be shown on the passport and in our records.
This document contains information about Sri Lanka to help HM Passport Office staff process passport applications.
Tells HMPO staff how to process passport applications for customers who urgently need a passport for urgent government business or compassionate reasons.
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