tag:www.gov.uk,2005:/search/guidance-and-regulationGuidance and regulation from HM Passport Office2024-03-27T08:43:09ZHM Governmenttag:www.gov.uk,2005:/government/publications/photographic-standards2024-03-27T08:43:09ZPhoto standards and quality assurance: caseworker guidanceTells HM Passport Office staff about the quality, style and appearance required of passport photographs.tag:www.gov.uk,2005:/government/publications/british-national-overseas-passport-processing2024-03-26T16:26:35ZBritish national (overseas) passport processing: caseworker guidanceTells HM Passport Office staff how to process passport applications for customers who hold British national (overseas) citizenship.tag:www.gov.uk,2005:/government/publications/slovakia-knowledge-base-profile2024-03-25T13:22:00ZSlovakia: Knowledge Base profileThis document contains useful information about Slovakia which will assist HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/samoa-knowledge-base-profile2024-03-25T13:21:22ZSamoa: Knowledge Base profileThis document contains information about Samoa to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/luxembourg-knowledge-base-profile2024-03-25T13:20:39ZLuxembourg: Knowledge Base profileThis document contains information about Luxembourg to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/lithuania-knowledge-base-profile2024-03-25T13:19:29ZLithuania: Knowledge Base profileThis document contains useful information about Lithuania which will assist HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/latvia-knowledge-base-profile2024-03-25T11:56:38ZLatvia: Knowledge Base profileThis document contains information about Latvia to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/canada-knowledge-base-profile2024-03-25T11:43:08ZCanada: Knowledge Base profileThis document contains information about Canada to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/andorra-knowledge-base-profile2024-03-25T11:41:47ZAndorra: Knowledge Base profileThis document contains information about Andorra to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/guinea-bissau-knowledge-base-profile2024-03-25T00:00:00ZGuinea-Bissau: Knowledge Base profileThis document contains information about Guinea-Bissau to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/passport-litigation-caseworker-guidance2024-03-21T12:40:09ZPassport litigation: caseworker guidanceTells HM Passport Office staff what happens when a customer decides to take legal action that relates to their passport or passport application.tag:www.gov.uk,2005:/government/publications/how-to-deal-with-customers-of-different-ages-caseworker-guidance2024-03-21T12:39:26ZHow to deal with customers of different ages: caseworker guidanceTells HM Passport Office staff how guidance changes for customers when they move across an age boundary while we are processing their application.tag:www.gov.uk,2005:/government/publications/definition-of-the-customer-caseworker-guidance2024-03-21T12:38:39ZDefinition of 'the customer': caseworker guidanceTells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.tag:www.gov.uk,2005:/government/publications/complaints-mp-enquiries-caseworker-guidance2024-03-21T12:35:28ZComplaints: MP enquiries: caseworker guidanceTells HM Passport Office staff how to deal with customer questions made through Members of Parliament.tag:www.gov.uk,2005:/government/publications/right-of-abode-certificates-caseworker-guidance2024-03-21T00:00:00ZRight of Abode certificates: caseworker guidanceTells HM Passport Office staff how to revoke Certificates of Entitlement to Right of Abode in foreign passports or travel documents.tag:www.gov.uk,2005:/government/publications/spain-knowledge-base-profile2024-03-19T15:19:25ZSpain: Knowledge Base profileThis document contains information about Spain to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/romania-knowledge-base-profile2024-03-19T15:18:21ZRomania: Knowledge Base profileThis document contains information about Romania to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/portugal-knowledge-base-profile2024-03-19T15:16:30ZPortugal: Knowledge Base profileThis document contains information about Portugal to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/poland-knowledge-base-profile2024-03-19T15:12:06ZPoland: Knowledge Base profileThis document contains information about Poland to help HM Passport Office staff process passport applications.tag:www.gov.uk,2005:/government/publications/ireland-knowledge-base-profile2024-03-19T15:10:45ZIreland: Knowledge Base profileThis document contains information about Ireland to help HM Passport Office staff process passport applications.