Guidance

Berwyn Prison

Berwyn is a men’s prison in Wrexham, North Wales.

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Book and plan your visit to Berwyn

National rules are in place in Wales from 4 December. Find out about the new rules and what you can and cannot do.

Prison visits are temporarily suspended at Berwyn. There may be exceptions for compassionate reasons which should be agreed in advance with the prison prior to travel. This position will be extended over the Christmas period. We will update here as soon as this changes.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Berwyn

There are several ways you can keep in touch with a resident during their time at Berwyn.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents have phones in their rooms and are able to make calls at any time.

Phones do not accept incoming calls so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Berwyn using the Email a Prisoner service.

You are able to attach photos for an additional charge and receive replies from the resident.

Emails are monitored.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Berwyn.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send postal orders and cheques. These should be made payable to ‘HMPPS’ and include the resident’s name and prisoner number on the back.

Cheques can take up to 3 weeks to clear.

Gifts and parcels

People in Berwyn are given a list of items that they can buy from approved suppliers through a catalogue system.

They can also apply to receive a clothing parcel once or twice a year depending on their length of time in prison and their behaviour level. These parcels cannot be posted in and must be handed in to staff during a visit. All items will be opened and checked by officers.

Life at Berwyn

Berwyn is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Berwyn has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the North Wales Safeguarding Board.

Arrival and first night

When a resident first arrives at Berwyn, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Extra attention is taken on arrival to make the resident as comfortable as possible. Several checks are made on the resident through the evening.

Induction

Each person who arrives at Berwyn gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Over 2000 men live at Berwyn in a mixture of single and shared rooms. All rooms have a shower, toilet, hand basin and a phone for outgoing calls.

Each resident is given a Unilink laptop for making applications, ordering canteen items and booking visits. They can also use it to access the Content Hub, a rich source of educational materials, information, news and entertainment.

Residents have access to a full-sized sports hall, weights and fitness room and outdoor pitches. The fitness programme includes a range of team sports and classes leading to accredited qualifications.

Berwyn Prison has a diverse, multi-faith chaplaincy team providing support to residents. All religious festivals are catered for.

Education and work

Residents have access to a broad programme of learning opportunities provided by Novus Cambria. These range from basic skills, such as literacy, Welsh and numeracy, to vocational qualifications and higher learning.

Vocational qualifications include digital media, business enterprise, art, information and communications technology (ICT) and performing arts.

The programme also includes training in a variety of trades and professions, such as:

  • bricklaying
  • joinery
  • horticulture
  • plastering
  • industrial cleaning

Work is available throughout the prison in areas such as the laundry, waste management and industrial cleaning. Residents can also work in one of Berwyn’s industrial workshops, which include a call centre and a DHL distribution centre. Residents can earn qualifications while working, for example in performing manufacturing operations and customer service.

Berwyn also runs a number of accredited offending behaviour programme courses. The college also provides personal and social courses in positive thinking and family learning.

Guidance workers provide residents with information and advice throughout their studies and work coaches provide individual support to residents in finding work on release.

Temporary release

Some Berwyn residents may qualify for release on temporary licence. This can be used to gain work experience in the local community and prepare for release. Residents can apply for this within the prison.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Berwyn

PACT can provide information, guidance and support to families and friends of residents.

You can ask for more information in the visitors centre or contact them by email and telephone.

Problems and complaints

If you have a problem contact Berwyn. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Contact Berwyn

Governor: Nick Leader

Telephone (24 hours): 01978 523 000
Find out about call charges

Follow Berwyn on Twitter

Address

HMP Berwyn
Bridge Road
Wrexham Industrial Estate
Wrexham
North Wales
LL13 9QE

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Berwyn, contact the safer custody team.

Telephone: 01978 523 772
Find out about call charges

Leave as much information as possible about the resident and your concerns, as well as your contact details. Messages are checked regularly throughout the day and night.

In an emergency, call the main telephone number and ask to speak to the orderly officer or duty governor.

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Published 16 June 2020
Last updated 4 December 2020 + show all updates
  1. Updated visiting information.

  2. Updated visiting information in line with new coronavirus rules in Wales.

  3. Updated visiting information in line with coronavirus restrictions. 

  4. Updated visiting information in line with coronavirus restrictions.

  5. updated visiting facilities contact email address

  6. First published.