Make a complaint about Her Majesty’s Prison and Probation Service
Set out your complaint clearly, including dates and any other details, and send it to firstname.lastname@example.org.
If you’re not happy with how we have handled your complaint, you can contact the Prisons and Probation Ombudsman.
There is a separate process for people in prison to follow. Please look at the prisoners requests and complaints procedure
Prisoners requests and complaints procedure
(PDF, 930KB, 163 pages)
Don’t include personal or financial information like your National Insurance number or credit card details.