Complaints procedure

Make a complaint about Her Majesty’s Prison and Probation Service

Set out your complaint clearly, including dates and any other details, and send it to public.enquiries@noms.gsi.gov.uk.

If you’re not happy

If you’re not happy with how we have handled your complaint, you can contact the Prisons and Probation Ombudsman.

Prisoners request and complaints procedure

There is a separate process for people in prison to follow. Please look at the prisoners requests and complaints procedure Prisoners requests and complaints procedure (PDF, 930KB, 163 pages)