Complaints procedure
Make a complaint about HM Prison and Probation Service
General complaints
Set out your complaint clearly, including dates and any other details, and send it to HMPPSPublicEnquiries@justice.gov.uk.
Prisoners request and complaints procedure
There is a separate process for people in prison to follow. Prisoner complaints policy.
Probation Service complaints procedure
There is a separate process to make a complaint about the delivery of probation services.
If you’re not happy with a complaint
If you have been in prison or on probation and are not happy with how your complaint has been handled, you can write to the Prisons and Probation Ombudsman.