Complaints procedure

Make a complaint about Her Majesty’s Prison and Probation Service

Set out your complaint clearly, including dates and any other details, and send it to

If you’re not happy

If you’re not happy with how we have handled your complaint, you can contact the Prisons and Probation Ombudsman.

Prisoners request and complaints procedure

There is a separate process for people in prison to follow. Please look at the prisoners requests and complaints procedure Prisoners requests and complaints procedure (PDF, 930KB, 163 pages)