Staying in touch with someone in prison

Letters and telephone calls


You can contact a prisoner by writing to them. Normally there’s no limit on the number of letters you can send.

Most letters sent to and from prison are checked by prison staff.

Prisons can’t open letters from solicitors and courts except in special cases, for example if they suspect a letter isn’t really from a legal adviser.

You can complain to the prison if you think your letters are being read when they shouldn’t be, or if your letters aren’t reaching the prisoner.

Telephone calls

The prisoner has to call you using a prison phone.

Prison staff can listen to and record most types of call. Some calls aren’t monitored, for example when a prisoner calls a legal adviser.

You can also exchange voice messages with a prisoner using the Prison Voicemail service.