Guidance

Aylesbury Young Offender Institution

Aylesbury is a Young Offender institution (YOI) in Buckinghamshire for young men aged 17 to 21 serving long-term sentences.

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Book and plan your visit to Aylesbury

Aylesbury is at stage 3 in the National Framework for Prisons. We are now preparing to open for visits and we will update this page with specific visiting information as soon as possible.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

We are accepting legal visit bookings. These must be made at least 24 hours in advance.

Booking lines: 01296 442635 or 01296 442626> Monday to Friday, 9:30am to 12:30pm Alternative booking lines: 01296 442619 or 01296 442688 Monday to Friday, 2pm to 3:30pm Find out about call charges

Visiting times are Wednesday, 9:30am to 11:15am and 2:30pm to 4:30pm.

If you need to bring in a laptop, tell the prison 48 hours in advance.

Keep in touch with someone at Aylesbury

There are several ways you can keep in touch with a resident during their time at Aylesbury.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

When requesting a video call, please give 48 hours notice.

Read more about how secure video calls work

Phone calls

Residents have phones in their rooms to make outgoing calls so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Aylesbury using the Email a Prisoner service.

You can request a reply and attach photos for a small additional fee.

Letters

You can write at any time.

Include the person’s name and prisoner number (or date of birth) on the envelope. You must also write your own name and address on the back of the envelope.

If you do not know their prisoner number, contact Aylesbury.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Exemptions can be made to allow:

  • postal orders
  • cheques

These should be made payable to HM Prison Service and include the resident’s name and prisoner number on the back, together with the sender’s name and address.

Gifts and parcels

Books can be sent or handed in, only by arranging in advance. Contact Aylesbury for more information on what’s allowed.

Clothes for attending court can be sent in without applying in advance. They must be clearly marked as ‘court clothes’ and not contain any other items.

Residents on ‘enhanced privileges’ can apply to have two clothing parcels sent to them each year.

Residents can buy items from approved suppliers through a catalogue system.

Life at Aylesbury

Aylesbury is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Aylesbury has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Buckinghamshire Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Aylesbury, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling, ask about any immediate health and wellbeing needs, and answer any initial questions they might have.

Induction

Each person who arrives at Aylesbury gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Everyone is given an induction booklet to keep for their own reference.

Accommodation

Up to 410 young men can live at Aylesbury. All rooms are for one person and have a toilet, sink and a phone.

Education and work

Residents at Aylesbury are encouraged to take part in meaningful activity and gain qualifications in the following areas:

  • business
  • ICT
  • maths
  • English
  • barbering
  • mentoring
  • education and training
  • hospitality, food and drink, barista
  • horticulture
  • music technology
  • painting and decorating
  • customer service
  • fitness and nutrition
  • first aid

There are also opportunities to get involved in activities, development and learning outside of a formal setting, such as:

Aylesbury also runs industrial workshops which are designed to give residents transferable life skills to help them when they leave. These include:

Aylesbury has a gym with a full range of cardio and weights room equipment. Football, circuits and weights clubs are run throughout the week and there is a parkrun every Saturday morning.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Aylesbury

The Prison Advice and Care Trust offers support and advice to visitors. They can provide information on finance, jobs, health, drugs and alcohol, accommodation and family support workers.

Problems and complaints

If you have a problem contact Aylesbury. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Aylesbury in response to independent inspections.

Contact Aylesbury

Governor: Mark Allen

Deputy Governor: Andy Routley

Telephone: 01296 444 000
Monday to Friday: 7am to 8pm
Saturday and Sunday: 7am to 5pm
Find out about call charges

Follow us on Twitter @HMPAylesbury

Address

HM/YOI Aylesbury
Bierton Road
Aylesbury
Bucks
HP20 1EH

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Aylesbury, call the safer custody hotline.

Telephone: 01296 444 081
Monday to Friday, 9am to 5pm
Find out about call charges

On weekends, call the main switchboard.

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Published 21 April 2020
Last updated 6 May 2021 + show all updates
  1. Prison moved into National Stage 3 framework and is now preparing to open visits for family, friends and significant others. We will update this page with specific visiting information as soon as possible.

  2. Covid update

  3. Updated visit info

  4. Updated visiting information in line with new local restriction tiers.

  5. Updated visiting information in line with new local restriction tiers.

  6. Updated visiting information in line with new national restrictions in England.

  7. Updated visiting information in line with coronavirus restrictions.

  8. Updated visiting information in line with coronavirus restrictions.

  9. added twitter handle

  10. Corrected mistake

  11. Updated governor info

  12. updated governor name

  13. Minor updates

  14. First published.