Guidance

Aylesbury Prison

Aylesbury is an adult male prison in Buckinghamshire.

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Book and plan your visit to Aylesbury

To visit someone in Aylesbury you must:

  • be on that person’s visitor list
  • book your visit up to 28 days in advance (you must give at least 2 working days’ notice)
  • have the required ID with you when you go

Contact Aylesbury if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Aylesbury
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online.

You can book your visit by telephone.

Booking line: 01296 444302
Monday to Friday, 9:30am to 1:30pm excluding Bank Holidays
Find out about call charges

Visiting times:

  • Monday: 2pm to 4pm
  • Tuesday: 2pm to 4pm
  • Thursday: 2pm to 4pm
  • Saturday: 2pm to 4pm
  • Sunday: 2pm to 4pm

Books on Visits

Books can be handed in by visitors. This must be arranged at the time of booking the visit; limited to three books per visit.

How to book professional visits

We are accepting professional visit bookings. These must be made at least 24 hours in advance.

Booking line: 01296 444312 or 01296 444301 Monday to Friday, 9am to 1:30pm Alternative booking lines: 01296 444207 or 01296 444097 Monday to Friday, 9am to 3:30pm Find out about call charges

Visiting times are Wednesday, 9am to 11am and 2pm to 4pm.

If you need to bring in a laptop, tell the prison 48 hours in advance.

Getting to Aylesbury

Find Aylesbury on a map

The closest railway station is Aylesbury. From there it is a 20 minute walk to HMP/YOI Aylesbury. You can also take a bus or taxi.

To plan your journey by public transport:

A car park is available for visitors. There are disabled spaces available on a first come first served basis.

Entering Aylesbury

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID for all visitors.

Visitors, including children, will walk through a metal detector. You will also be sniffed by security dogs.

Aylesbury has a strict dress code policy, which means visitors should wear smart clothes. You cannot wear large coats, gloves or scarves, hooded tops, revealing clothing such as low-cut tops, shorts, or short dresses, offensive slogans, sports team clothing, ripped clothing, watches, or headwear, other than that worn for religious reasons. In addition, you cannot wear flip-flop style shoes (all shoes should have at least an ankle strap).

There are strict controls on what you can take into Aylesbury. You will have to leave most of the things you have with you in a locker (£1 coin refundable) or with security. Pushchairs and car seats must be left in the visitors centre.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The visitors centre is run by the Prison Advice and Care Trust (PACT) and is located to the right of the main gate.

You can contact the visitors centre on 01296 444 329 from 12:30pm on visiting days. The visitors centre is open from 1pm on visiting days.

Refreshments are now available in the Visits Hall; payment by cash only.

Family days

Family days are currently available; by invitation only.

Keep in touch with someone at Aylesbury

There are several ways you can keep in touch with someone during their time at Aylesbury.

Phone calls

Prisoners have phones in their cells to make outgoing calls so they will be able to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Aylesbury using the Email a Prisoner service.

You can request a reply and attach photos for a small additional fee.

Secure video calls

To have a secure video call with someone in this prison you need to:

  • Download the Prison Video app
  • Create an account
  • Register all visitors
  • Add the prisoner to your contact list.

How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how it works

Letters

You can write at any time.

Include the person’s name and prisoner number (or date of birth) on the envelope. You must also write your own name and address on the back of the envelope.

If you do not know their prisoner number, contact Aylesbury.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Clothes for attending court can be sent in without applying in advance. They must be clearly marked as ‘court clothes’ and not contain any other items.

A clothing parcel can be applied for once a prisoner has gained Enhanced status. This is via application to Reception within 28 days, (limited to once per year) and then every subsequent year on the anniversary of gaining Enhanced status.

Prisoners can buy items from approved suppliers through a catalogue system.

Life at Aylesbury

Aylesbury is committed to providing a safe and educational environment where prisoners can learn new skills to help them on release.

Security and safeguarding

Every person at Aylesbury has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

Arrival and first night

When someone first arrives at Aylesbury, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling, ask about any immediate health and wellbeing needs, and answer any initial questions they might have.

Induction

Each person who arrives at Aylesbury gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Everyone is given an induction booklet to keep for their own reference.

Accommodation

Up to 402 prisoners can be at Aylesbury. All cells are for one prisoner and have a toilet, sink and a phone.

Education and work

Prisoners at Aylesbury are encouraged to take part in meaningful activity and gain qualifications in the following areas:

  • Maths
  • English
  • ESOL (English to Speakers of Other Languages)
  • Barbering
  • Music
  • Hospitality and Food Safety
  • Cleaning
  • Barista
  • Peer Mentoring, Safe Guarding, LDD awareness and Education and Training
  • Personal Social Development – Life At Aylesbury
  • Bicycle Repair
  • Radio and Podcast Production workshop
  • Library
  • Distance Learning – opportunity to achieve a variety of qualifications such as GCSE’s, A-Levels and Degrees

There are also opportunities to get involved in activities, development and learning outside of a formal setting, such as:

Aylesbury also runs industrial workshops which are designed to give prisoners transferable life skills to help them when they leave. These include:

Aylesbury has a gym with a full range of cardio and weights room equipment. Football, circuits and weights clubs are run throughout the week.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Aylesbury

The Prison Advice and Care Trust can provide provide information, guidance and support to families and friends of prisoners. Ask in the visitors centre to learn more.

The Head of Offender Management Unit is our lead for Families and Significant Others.

Telephone: 01296 444 000

Problems and complaints

If you have a problem contact Aylesbury. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Aylesbury in response to independent inspections.

Contact Aylesbury

Governor: Mark Allen

Telephone: 01296 444 000
Monday to Friday: 7am to 8pm
Saturday and Sunday: 7am to 5pm
Find out about call charges

Follow us on Twitter @HMPAylesbury

Address

HMP/YOI Aylesbury
Bierton Road
Aylesbury
Bucks
HP20 1EH

See map

Safer Custody hotline

If you think the prisoner is at immediate risk please call the switchboard on 01296 444000 and ask for the Orderly Officer and explain that your concern is an emergency.

If your concern is urgent but not life-threatening, please call the Safer Custody Helpline on 01296 444081 or contact the prison Safer Custody team using the web form (the team will pick up all contact forms within 72 hours).

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 21 April 2020
Last updated 2 August 2022 + show all updates
  1. Secure video calls update.

  2. Updated visiting guidance based on 1 April COVID rule changes

  3. Added link to new safer custody information under Security and safeguarding.

  4. Updated visiting information: Suspended visits.

  5. Updated visiting information: Testing for visitors aged 12 and over.

  6. Added link to information about testing for physical contact at visits.

  7. Clarification on the rules for sending in books, under the 'Gifts and parcels' section

  8. New visiting times and booking information added.

  9. Prison moved into National Stage 3 framework and is now preparing to open visits for family, friends and significant others. We will update this page with specific visiting information as soon as possible.

  10. Covid update

  11. Updated visit info

  12. Updated visiting information in line with new local restriction tiers.

  13. Updated visiting information in line with new local restriction tiers.

  14. Updated visiting information in line with new national restrictions in England.

  15. Updated visiting information in line with coronavirus restrictions.

  16. Updated visiting information in line with coronavirus restrictions.

  17. added twitter handle

  18. Corrected mistake

  19. Updated governor info

  20. updated governor name

  21. Minor updates

  22. First published.