Guidance

Aylesbury Young Offender Institution

Aylesbury is a Young Offender Institution (YOI) in Buckinghamshire for young men aged 17 to 21 serving long-term sentences.

Prison visits are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

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Book and plan your visit to Aylesbury

To visit someone in Aylesbury you must:

  • be on that person’s visitor list
  • book your visit up to 28 days in advance (you must give at least 2 working days’ notice)
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit. A maximum of 3 visitors over the age of 10 and 3 younger children can visit at one time.

If you have accessibility needs you can write to Aylesbury to request a visit that avoids stairs. Accessibility visits must be approved in advance and can take up to 28 days for a response. You need to submit documentation to prove your disability.

For an accessibility visit, a maximum of 2 visitors over the age of 10 and 2 younger children can attend.

Prisoners can have 3 visits a month, 2 on a weekend and 1 on a weekday. Visits last one hour. This increases to 6 visits a month for prisoners who have earned enhanced privileges (2 on a weekend and 4 on a weekday).

Contact Aylesbury if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Aylesbury
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online.

You can also book by telephone.

Booking line: 01296 442 668
Monday to Friday, 9:30am to 1:30pm
Find out about call charges

Visiting times:

  • Monday: 2:30pm to 4:30pm
  • Tuesday: 2:30pm to 4:30pm
  • Thursday: 2:30pm to 4:30pm
  • Saturday: 2:30pm to 4:30pm
  • Sunday: 2:30pm to 4:30pm

Book at least 24 hours in advance.

Booking lines: 01296 442 635 or 01296 442 626
Monday to Friday, 9:30am to 12:30pm
Alternative booking lines: 01296 442 619 or 01296 442 688
Monday to Friday, 2pm to 3:30pm
Find out about call charges

Visiting times are Wednesday, 9:30am to 11:15am and 2:30pm to 4:30pm.

If you need to bring in a laptop, tell the prison 48 hours in advance.

Getting to Aylesbury

Find Aylesbury on a map

The closest railway station is Aylesbury. From there it is a 20 minute walk to Aylesbury YOI. You can also take a bus or taxi.

To plan your journey by public transport:

A visitors car park is available. There are disabled spaces available on a first come first served basis.

Entering Aylesbury

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card
  • Student ID (if it has a photo and clearly shows your name and the place you study)

If you do not have photo ID, bring 2 of the following:

  • birth certificate
  • marriage certificate
  • cheque book, credit or debit card
  • employer or student ID without photo
  • young person’s ‘proof of age’ card
  • trade union or students union membership card
  • rent book
  • foreign ID or residents card

Visitors, including children, will walk through a metal detector. You will also be sniffed by security dogs.

Aylesbury has a strict dress code policy, which means visitors should wear smart clothes. You cannot wear large coats, gloves or scarves, hooded tops, revealing clothing such as low-cut tops, shorts, or short dresses, offensive slogans, sports team clothing, ripped clothing, watches, or headwear, other than that worn for religious reasons. In addition, you cannot wear flip-flop style shoes (all shoes should have at least an ankle strap).

Each adult visitor is allowed to take in a maximum of £20 in coins (notes are not allowed). The money can be used to buy food and drink from the refreshment bar in the visiting hall.

There are strict controls on what you can take into Aylesbury. You will have to leave most of the things you have with you in a locker (£1 coin refundable) or with security. Pushchairs and car seats must be left in the visitors centre.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre run by the Prison Advice and Care Trust (PACT).

You can contact the visitors centre on 01296 444 329 from 12:30pm on visiting days. The visitors centre is open from 1pm on visiting days.

The visitors centre has a few toys for children to play with and hot drinks are available for a small fee. Hot snacks are can be pre-ordered by phoning the visitors centre.

For closed visits and access visits, you can order food with PACT when you book in for your visit and it will be brought to the visiting area by staff.

There is a play area for children in the visits hall. Children must be supervised by family at all times.

Family days

Family days are held on the first Thursday of each month. If residents are selected they will be given invites to send to family and significant others.

Residents can invite 2 family members who are over 18, already listed on their visitors list and have previously attended the prison.

Keep in touch with someone at Aylesbury

There are several ways you can keep in touch with a resident during their time at Aylesbury.

Phone calls

Residents have phones in their rooms to make outgoing calls so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Aylesbury using the Email a Prisoner service.

You can request a reply and attach photos for a small additional fee.

Letters

You can write at any time.

Include the person’s name and prisoner number (or date of birth) on the envelope. You must also write your own name and address on the back of the envelope.

If you do not know their prisoner number, contact Aylesbury.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques

These should be made payable to HM Prison Service and include the resident’s name and prisoner number on the back.

Gifts and parcels

Books can be sent or handed in, only by arranging in advance. Contact Aylesbury for more information on what’s allowed.

Clothes for attending court can be sent in without applying in advance. They must be clearly marked as ‘court clothes’ and not contain any other items.

Residents on ‘enhanced privileges’ can apply to have one clothing parcel sent to them each year.

Residents can buy items from approved suppliers through a catalogue system.

Life at Aylesbury

Aylesbury is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Aylesbury has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Buckinghamshire Safeguarding Adults Board.

Arrival and first night

When a resident first arrives at Aylesbury, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling, ask about any immediate health and wellbeing needs, and answer any initial questions they might have.

Induction

Each person who arrives at Aylesbury gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Everyone is given an induction booklet to keep for their own reference.

Accommodation

Up to 410 young men can live at Aylesbury. All rooms are for one person and have a toilet, sink and a phone.

Education and work

Residents at Aylesbury are encouraged to take part in meaningful activity and gain qualifications in the following areas:

  • business
  • ICT
  • maths
  • English
  • barbering
  • mentoring
  • education and training
  • hospitality, food and drink, barista
  • horticulture
  • music technology
  • painting and decorating
  • customer service
  • fitness and nutrition
  • first aid

There are also opportunities to get involved in activities, development and learning outside of a formal setting, such as:

Aylesbury also runs industrial workshops which are designed to give residents transferable life skills to help them when they leave. These include:

Aylesbury has a gym with a full range of cardio and weights room equipment. Football, circuits and weights clubs are run throughout the week and there is a parkrun every Saturday morning.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Aylesbury

The Prison Advice and Care Trust offers support and advice to visitors. They can provide information on finance, jobs, health, drugs and alcohol, accommodation and family support workers.

Problems and complaints

If you have a problem contact Aylesbury. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Aylesbury in response to independent inspections.

Contact Aylesbury

Acting Governor: Andy Routley

Telephone: 01296 444 000
Monday to Friday: 7am to 8pm
Saturday and Sunday: 7am to 5pm
Fax: 01296 444 001
Find out about call charges

Address

HM/YOI Aylesbury
Bierton Road
Aylesbury
Bucks
HP20 1EH

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Aylesbury, call the safer custody hotline.

Telephone: 01296 444 081
Monday to Friday, 9am to 5pm
Find out about call charges

On weekends, call the main switchboard.

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Published 21 April 2020