Guidance

Feltham Prison and Young Offender Institution

Feltham A is a young offender institution (YOI) for boys aged 15 to 18 and Feltham B is a Category C prison and YOI in London for men aged over 18.

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Book and plan your visit to Feltham

To visit someone in Feltham A or B you must:

  • be on that person’s visitor list
  • book your visit 2 weeks in advance
  • have the required ID with you when you go

Contact Feltham if you have any questions about visiting.

At least one visitor must be 18 or older at every visit.

There is a limit to the number of visits someone can have depending on their circumstances. You can check this with Feltham.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Feltham
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit by telephone. You cannot book online.

Call the booking line on 020 8844 5000 from Monday to Sunday 8am to 11:30am and 1pm to 4:30pm. Find out about call charges

Visiting times for Feltham A (15 to 18 year olds):

  • Monday from 2pm to 3pm and 3:30pm to 4:30pm
  • Wednesday from 2pm to 3pm and 3:30pm to 4:30pm
  • Saturday from 9am to 10am and 10:30am to 11:30am

Visiting times for Feltham B (over 18 year olds):

  • Monday from 2pm to 3pm and 3:30pm to 4:30pm
  • Wednesday from 2pm to 3pm and 3:30pm to 4:30pm
  • Saturday from 9am to 10am, 10:30am to 11:30am, 2pm to 3pm and 3:30pm to 4:30pm
  • Sunday from 2pm to 4:30pm (men on E-level only)

Telephone number: 020 8844 5400

E-mail: Socialvisits.feltham@justice.gov.uk

All visit bookings are arranged by the young person or adult prisoner. They submit their application to the visit department who in turn contact the person visiting and arrange the booking.

Legal visits can be booked by calling 0208 844 5564 or emailing: legalvisit.feltham@justice.gov.uk

All bookings should be made 2 days in advance.

Legal video link opening hours: Monday to Thursday 8am to 12pm and 1:30 pm to 5pm. Friday 8am to 11:15am, closed Friday afternoon.

To book email: reception.feltham@justice.gov.uk or call direct 0208 844 5497.

Getting to Feltham

Find Feltham on a map.

The closest railway station is Feltham.

To plan your journey by public transport:

Feltham has limited parking for visitors, including space for Blue Badge holders.

Entering Feltham

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors are given a pat-down search, including children. You may also be sniffed by security dogs.

Revealing clothing is not allowed. You may be turned away if you are wearing items like vests, ripped jeans, mini skirts or short shorts. Hoodies and hooded jackets are also not allowed.

You can buy refreshments in the visits hall.

There are strict controls on what you can take into Feltham. You have to leave most of the things you have with you in a locker in the visitors centre or in your car. This includes pushchairs and car seats.

An officer will tell you the rules at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Call the booking line if you have any questions about visiting.

Visiting facilities

Feltham has a visitors’ centre run by PACT. Visitors are offered a warm welcome, information and support. You can use the children’s play area and buy refreshments during your visit.

The visiting centre also has lockers for storing personal property during your visit. They take £1 coins.

Contact the visitors centre if you have any questions about visiting.

Family days

Family days run once a month on both Feltham A (young people) and Feltham B (adults).

Keep in touch with someone at Feltham

You may not be able to speak with someone at Feltham during their first few days. This is because it can take time to approve who they can be in touch with.

Secure video calls

To have a secure video call with someone in this prison you need to:

  • download the Prison Video app
  • create an account
  • register all visitors
  • add the prisoner to your contact list.

How to book a secure video call

Secure video calling is available at this prison. To use this service, you need to download the Prison Video app, create an account, register all visitors and add the person you wish to call to your contact list.

Read more about how it works.

Phone calls

Young people and adult prisoners in Feltham have phones in their cells. They can make calls in the early evenings and during free periods.

Every new arrival on Feltham A is given £4 credit for telephone calls when they first arrive. (This does not apply to young people transferred in from other establishments or anyone that transfers into Feltham B).

A person in Feltham can call anyone on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Feltham using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Feltham.

Letters

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Feltham.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption, for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

This will allow you to send money by post.

Gifts and parcels (property)

People in Feltham have a list of approved items that can be sent in by family and friends. They must first apply for permission to receive items. Feltham then send the friend or family member a label to fix to their parcel. Parcels are only accepted via post with the list provided by the establishment.

A young person or adult prisoner can also request for property to be sent to them by a friend or family member through selected companies, and can make an application to do this. Feltham do not accept parcels at the visitors centre.

Friends and families of people at Feltham can send books directly to their loved ones, or order them from approved retailers who source and send the books to the recipient.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Contact Feltham if you have any questions.

Life at Feltham

Feltham is committed to providing a safe and educational environment where young people and adults can learn new skills in custody to help them on release.

Safer custody

Every person at Feltham has a right to feel safe. The staff at Feltham are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

If you have concerns about the safety or wellbeing of a child or young person at Feltham you can call the Safer Custody line on 0800 528 0967.

All safeguarding processes are overseen by:

Arrival and first night

When a young person first arrives at Feltham A (15 to 18 year olds), they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will spend their first night in the induction unit where they will be provided with a hot meal, shower and a pack of essential items including food and toiletries.

They will get to speak to someone who will explain the rules, check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Feltham gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Young people and adult prisoners stay in separate sections. They do not mix in their accommodation or in education and activities.

These sections are known as Feltham A for 15 to 18 year olds and Feltham B for over 18 year olds.

Young people stay in one of 6 units with space for up to 30 people. All young people get their own cell.

Adult prisoners stay in one of 9 units that each have space for up to 54 people. They might get their own cell or share with one other adult.

The units all have in-cell phones, showers, laundry facilities and a social area with table tennis tables and other games. Cells all include a sink and toilet.

Behaviour

Young people and adult prisoners’ behaviour is assessed regularly including how they’ve treated others and whether they’ve attended education.

With good behaviour, they can earn rewards and privileges including extra visits, family days, more access to the gym, film nights and breakfast club.

Free time

Young people and adult prisoners take part in sports and fitness, skills workshops and other activities in their free time. They can also spend time in the library.

Faith services

A large number of volunteers work with the chaplaincy at Feltham to give all young people and adult prisoners access to religious services and multi-faith rooms, whatever their faith.

Education

The education service is open 5 days a week and is provided by two organisations called Prospects (Feltham A) and Novus (Feltham B).

Subjects include English, maths, IT, languages, barbering, catering and a range of other vocational qualifications.

Earning and spending money

Young people and adult prisoners in Feltham can earn money by doing work such as cleaning, catering, laundry, and kitchen duties.

They can spend their money on canteen items like sweets, chocolate, drinks, toiletries, stamps and stationery. They can also order items from catalogues available on their units which include things like CD players, radios and clothes.

Support for family and friends

Family services at Feltham are provided by PACT.

Problems and complaints

If you have a problem contact Feltham. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Feltham in response to independent inspections.

Contact Feltham

Governor: Natasha Wilson

Telephone: 020 8844 5000
Monday to Friday, 8am to 5pm
Fax: 020 8844 5001
Find out about call charges

Address

HMYOI Feltham
Bedfont Road
Feltham
Middlesex
TW13 4ND

See map

Visitors centre

Telephone: 020 8844 5286
Monday, Tuesday, Wednesday, Thursday and Saturday, 8am to 5pm
Friday and Sunday, 12:30pm to 5pm
Find out about call charges

Email: feltham@prisonadvice.org.uk

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 29 August 2019
Last updated 21 June 2022 + show all updates
  1. Updated Governor.

  2. Updated visiting guidance based on 1 April COVID rule changes

  3. Added link to new safer custody information under Security and safeguarding.

  4. Updated visiting information: Reduced visit schedule and testing for visitors aged 12 and over.

  5. Updated visiting information: Testing for visitors aged 12 and over.

  6. Updated rules for sending in money and gifts.

  7. Added link to information about testing for physical contact.

  8. Security and Safeguarding section update.

  9. New visiting times and booking information added.

  10. Updated visiting information in line with coronavirus restrictions.

  11. Updated visiting information in line with coronavirus restrictions

  12. Updated visit info

  13. Updated visiting information message

  14. Updated visiting information in line with new local restriction tiers.

  15. Updated visiting information in line with new local restriction tiers.

  16. Updated visiting information in line with new national restrictions in England.

  17. Updated visiting times

  18. visiting times and visiting procedure changes during coronavirus.

  19. Updated information to include confirmation of secure video calls being available at this prison.

  20. added survey link

  21. Prison visits update.

  22. We have updated the visiting times. We have also provided more information on the process for sending gifts to residents.

  23. First published.