Guidance

Feltham Young Offender Institute

Feltham is a young offender institute (YOI) in London for boys and young men aged 15 to 21.

Book and plan your visit to Feltham

To visit someone in Feltham you must:

  • be on that person’s visitor list
  • book your visit 2 weeks in advance
  • have the required ID with you when you go

Contact Feltham if you have any questions about visiting.

At least one visitor must be 18 or older at every visit.

There is a limit to the number of visits someone can have depending on their circumstances. You can check this with Feltham.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Feltham
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online.

You can also book by telephone.

Booking line: 020 8844 5400
Monday to Friday, 8:30am to 4:45pm
Saturday and Sunday, 8:30am to 11:45am
Find out about call charges

Visiting times for young people aged 15 to 18:

  • Tuesday: 1:30pm to 4:30pm
  • Thursday: 1:30pm to 4:30pm
  • Saturday: 1:30pm to 4:30pm
  • every other Sunday: 1:30pm to 4:30pm

Visiting times for young people aged 18 to 21:

  • Monday: 1:30pm to 4:30pm
  • Wednesday: 1:30pm to 4:30pm
  • Friday: 1:30pm to 4:30pm
  • Saturday: 9am to 11:30am
  • every other Sunday: 1:30pm to 4:30pm

Email: legalvisits.feltham@justice.gov.uk

You can also book legal visits by telephone.

Booking line: 020 8844 5564
Monday to Friday, 8:30am to 4:45pm
Find out about call charges

Visiting times for young people aged 15 to 18:

  • Monday: 8:30am to 11:30am
  • Tuesday: 8:30am to 11:30am, 1:30pm to 4:30pm
  • Wednesday: 8:30am to 11:30am
  • Thursday: 8:30am to 11:30am, 1:30pm to 4:30pm

Visiting times for young people aged 18 to 21:

  • Monday: 1:30pm to 3pm, 3pm to 4:30pm
  • Wednesday: 1:30pm to 3pm, 3pm to 4:30pm

Getting to Feltham

Find Feltham on a map

The closest railway station is Feltham.

To plan your journey by public transport:

Feltham has limited parking for visitors, including space for Blue Badge holders.

Entering Feltham

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

All visitors will need to be given a pat-down search, including children.

There are strict controls on what you can take into Feltham. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Family days

Family days give young people a chance to spend more time with their family.

Residents must apply to arrange a family day. Visitors can get more information from the visitors centre.

Keep in touch with someone at Feltham

You may not be able to speak with someone at Feltham during their first few days. This is because it can take time to approve who they can be in touch with.

Phone calls

Young people in Feltham have access to phones throughout their units and can make calls in the early evenings and during free periods. Every resident is given £4 credit for telephone calls when they first arrive.

A person in Feltham can call anyone on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Feltham using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Feltham.

Letters

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Feltham.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send postal orders. Make the order payable to ‘HM Prison Service’ and include the recipient’s name and prison number on the back of the order.

Gifts and parcels

People in Feltham are given a list of approved items that can be handed in as gifts during visits on the following days:

  • young people aged 15 to 18: Tuesdays and Thursdays
  • young people aged 18 to 21: Mondays and Wednesdays

The parcel must be marked with an approved stamp provided by Feltham. The resident must apply for this and Feltham staff will send you the stamp.

Also include the resident’s name and prison number on the parcel.

All parcels will be opened and checked by officers.

You cannot send gifts to Feltham by post.

Contact Feltham if you have any questions about giving gifts.

Life at Feltham

Feltham is committed to providing a safe and educational environment where young people and young men can learn new skills to help them on release.

Security and safeguarding

Every person at Feltham has a right to feel safe. The staff at Feltham are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by:

Arrival and first night

When a young person first arrives at Feltham, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will spend their first night in the induction unit where they will be provided with a hot meal, shower and a pack of essential items including food and toiletries.

They will get to speak to someone who will explain the rules, check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Feltham gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Young people (15 to 18) and young adults (18 to 21) stay in separate units. The units all have phones, showers, laundry facilities and a social area with table tennis tables and other games. Rooms all include a sink and toilet.

Young people stay in one of 6 units with space for up to 30 people. Almost all young people get their own room.

Young adults stay in one of 7 units that each have space for up to 56 people. They might get their own room or share with one other young adult.

Behaviour

A young person’s behaviour is assessed regularly including how they’ve treated others and whether they’ve attended education.

With good behaviour, young people can earn rewards and privileges including extra visits, family days, more access to the gym, film nights and breakfast club.

Free time

Young people take part in sports and fitness, skills workshops and other activities in their free time. They can also spend time in the library.

Faith services

A large number of volunteers work with the chaplaincy at Feltham to give all young people access to religious services and multi-faith rooms, whatever their faith.

Education

The education service is open 5 days a week and is provided by two organisations called Prospects and Novus.

Subjects include English, maths, IT, languages, barbering, catering and a range of other vocational qualifications.

Earning money

Young people in Feltham can earn money by doing work such as cleaning, catering, laundry, and kitchen duties.

Spending money

Residents can spend their money on canteen items like sweets, chocolate, drinks, toiletries, stamps and stationery. They can also order items from catalogues available on their units which include things like CD players, radios and clothes.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact Feltham. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Feltham in response to independent inspections.

Contact Feltham

Governor: Emily Martin

Telephone: 020 8844 5000
Monday to Friday, 8am to 5pm
Fax: 020 8844 5001
Find out about call charges

Email: vcfeltham@spurgeons.org

Address

HMYOI Feltham
Bedfont Road
Feltham
Middlesex
TW13 4ND

See map

Published 29 August 2019