Guidance

Feltham Young Offender Institution

Feltham is a young offender institution (YOI) in London for boys and young men aged 15 to 21.

HMP Feltham is now offering limited visits for family and friends.

To ensure the safety of visitors, residents and staff, there are strict guidelines which must be followed during you visit.


There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

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Book and plan your visit to Feltham

To visit someone in Feltham you must:

  • be on that person’s visitor list
  • book your visit 2 weeks in advance
  • have the required ID with you when you go

Contact Feltham if you have any questions about visiting.

At least one visitor must be 18 or older at every visit.

There is a limit to the number of visits someone can have depending on their circumstances. You can check this with Feltham.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Feltham
  • somewhere to stay overnight
  • meals

How to book family and friends visits

HMP Feltham is currently operating a limited visits schedule for family and friends. You can book your visit by telephone. There is no online booking service available.

Booking line: 020 8844 5400
The booking line is open: Monday to Friday 8:30am to 12:00pm, 13:00pm to 4:45pm
Find out about call charges

Visiting times for Feltham A (15 to 18 year olds):

  • Monday: 2:00pm to 3:00pm, 3:30pm to 4:30pm
  • Tuesday: 2:00pm to 3:00pm, 3:30pm to 4:30pm
  • Wednesday: 2:00pm to 3:00pm, 3:30pm to 4:30pm
  • Thursday: 2:00pm to 3:00pm, 3:30pm to 4:30pm

Visiting times for Feltham B (18 to 21 year olds):

  • Monday: 1:30pm to 3pm, 3pm to 4:30pm
  • Wednesday: 1:30pm to 3pm, 3pm to 4:30pm
  • Saturday: 8:45am to 10am, 10am to 11:30am, 1:30pm to 3pm, 3pm to 4:30pm
  • every other Sunday (enhanced behaviour level): 1:30pm to 4:30pm

There are currently no legal visits taking place.

Getting to Feltham

Find Feltham on a map

The closest railway station is Feltham.

To plan your journey by public transport:

Feltham has limited parking for visitors, including space for Blue Badge holders.

Entering Feltham

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Revealing clothing is not allowed. You may be turned away if you are wearing items like vests, ripped jeans, mini skirts or short shorts. Hoodies and hooded jackets are also not allowed.

There will be no refreshments available during your visit.

There are strict controls on what you can take into Feltham. You will have to leave most of the things you have with you in a locker in the visitors centre or in your car. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Call the booking line if you have any questions about visiting.

Visiting facilities

Feltham has a visitors centre run by Spurgeons Children’s Charity. Visitors are offered a warm welcome, information and support. It includes a children’s play area, baby changing facilities and snack bar serving hot and cold drinks.

The visiting centre also includes lockers for storing personal property during your visit. They take £1 coins.

Contact the visitors centre if you have any questions about visiting.

Family days

Family days give young people a chance to spend more time with their family.

Residents must apply to arrange a family day. Visitors can get more information from the visitors centre.

Keep in touch with someone at Feltham

You may not be able to speak with someone at Feltham during their first few days. This is because it can take time to approve who they can be in touch with.

Phone calls

Young people in Feltham have access to phones throughout their units and can make calls in the early evenings and during free periods. Every resident is given £4 credit for telephone calls when they first arrive.

A person in Feltham can call anyone on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Feltham using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Feltham.

Letters

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Feltham.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send postal orders. Make the order payable to ‘HM Prison Service’ and include the recipient’s name and prison number on the back of the order.

Gifts and parcels (property)

People in Feltham have a list of approved items that can be given to them by family and friends.

Residents must first apply for permission to receive items. Feltham then sends the family member or friend an approved stamp to fix to their parcel.

Family and friends can then hand in the parcel before visits on the following days:

  • Feltham A (15 to 18 year olds): Monday, Wednesday and Sunday
  • Feltham B (18 to 21 year olds): Monday, Wednesday and Saturday (afternoon visits only)

Items should be handed in to the property desk in the visitors centre which opens 30 minutes before visiting times.

You must have a visit booked for the time you hand anything in, otherwise it won’t be accepted.

Items are not normally accepted by post. However, a resident who does not get visits can apply for permission for a family member or friend to send items in. These parcels must also be marked with an approved stamp. Feltham takes no responsibility for items sent in the post.

Make sure to include the resident’s name and prison number on parcels. All items will be opened and inspected by an officer.

Contact Feltham if you have any questions.

Life at Feltham

Feltham is committed to providing a safe and educational environment where young people and young men can learn new skills to help them on release.

Security and safeguarding

Every person at Feltham has a right to feel safe. The staff at Feltham are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by:

Arrival and first night

When a young person first arrives at Feltham, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will spend their first night in the induction unit where they will be provided with a hot meal, shower and a pack of essential items including food and toiletries.

They will get to speak to someone who will explain the rules, check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Feltham gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Young people and young adults stay in separate sections. These are known as Feltham A for 15 to 18 year olds and Feltham B for 18 to 21 year olds.

Young people stay in one of 6 units with space for up to 30 people. Almost all young people get their own room.

Young adults stay in one of 7 units that each have space for up to 56 people. They might get their own room or share with one other young adult.

The units all have phones, showers, laundry facilities and a social area with table tennis tables and other games. Rooms all include a sink and toilet.

Behaviour

A young person’s behaviour is assessed regularly including how they’ve treated others and whether they’ve attended education.

With good behaviour, young people can earn rewards and privileges including extra visits, family days, more access to the gym, film nights and breakfast club.

Free time

Young people take part in sports and fitness, skills workshops and other activities in their free time. They can also spend time in the library.

Faith services

A large number of volunteers work with the chaplaincy at Feltham to give all young people access to religious services and multi-faith rooms, whatever their faith.

Education

The education service is open 5 days a week and is provided by two organisations called Prospects and Novus.

Subjects include English, maths, IT, languages, barbering, catering and a range of other vocational qualifications.

Earning money

Young people in Feltham can earn money by doing work such as cleaning, catering, laundry, and kitchen duties.

Spending money

Residents can spend their money on canteen items like sweets, chocolate, drinks, toiletries, stamps and stationery. They can also order items from catalogues available on their units which include things like CD players, radios and clothes.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact Feltham. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Feltham in response to independent inspections.

Contact Feltham

Governor: Emily Martin

Telephone: 020 8844 5000
Monday to Friday, 8am to 5pm
Fax: 020 8844 5001
Find out about call charges

Email: vcfeltham@spurgeons.org

Address

HMYOI Feltham
Bedfont Road
Feltham
Middlesex
TW13 4ND

See map

Visitors centre

Telephone: 020 8844 5286
Monday, Tuesday, Wednesday, Thursday and Saturday, 8am to 5pm
Friday and Sunday, 12:30pm to 5pm
Find out about call charges

Email: felthamvc@spurgeons.org

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 29 August 2019
Last updated 5 August 2020 + show all updates
  1. visiting times and visiting procedure changes during coronavirus.

  2. Updated information to include confirmation of secure video calls being available at this prison.

  3. added survey link

  4. Prison visits update.

  5. We have updated the visiting times. We have also provided more information on the process for sending gifts to residents.

  6. First published.