Tax credits: general enquiries

Online

Manage your tax credits

This service is the easiest and quickest way to:

• tell HMRC about changes to your circumstances
• view a list of your future payments
• view a list of your 3 previous payments

You’ll need your National Insurance number.

Use HMRC’s automated assistant Ask Ruth

Twitter

You can use Twitter to get general help from HMRC. We can’t discuss specific cases or an individual’s tax affairs, so please don’t give any personal details.

Start your tweet with @HMRCcustomers

Opening times:

Monday to Saturday: 8am to 10pm
Sunday: 9am to 10pm

Webchat

Advisers can only talk to you about Child Tax Credit and Working Tax Credit. They won’t be able to transfer you to another webchat team.

Webchat is unavailable at the moment because of technical problems. Webchat is closed at the moment. All webchat advisers are busy at the moment. Advisers are available to chat. Speak to an adviser now.

Phone

Call HMRC:

• to tell them about changes to your circumstances
• if you have a general enquiry

You can find out if you qualify for tax credits and order a tax credits claim form online, or by phoning the helpline.

Telephone:
0345 300 3900

Textphone:
0345 300 3909

Outside UK:
+44 2890 538 192

Opening times:

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday: 9am to 5pm

Opening times over Christmas and New Year

The following dates over Christmas and New Year have different opening times:

• Monday 24 December: 8am to 4pm
  
• Tuesday 25 December: closed
  
• Wednesday 26 December: closed
  
• Monday 31 December: 8am to 4pm
  
• Tuesday 1 January: closed
  

Best time to call:

Phone lines are usually less busy:

• Tuesday to Thursday between 8.30am and 10.30am, and 2pm to 4pm
• on Sundays

Get help dealing with HMRC if you have additional needs.

HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.

Find out about call charges

Post

Tax credit renewal forms

Send tax credit renewal forms to this address.

You don’t need to include a street name or PO box:

Tax Credit Office
HM Revenue and Customs
BX9 1LR
United Kingdom

Complaints or change of circumstances

Send complaints or changes in your circumstances to this address.

Make it clear why you’re writing. For example, write ‘change of circumstances’ or ‘complaint’ at the top of your letter.

You don’t need to include a street name or PO box:

HM Revenue and Customs
Tax Credit Office
BX9 1ER
United Kingdom

New tax credit claims

Send new tax credit claims to this address.

You don’t need to include a street name or PO box:

Tax Credits Claims
HM Revenue and Customs
BX9 1HE
United Kingdom