Tax credits: general enquiries

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Online forms

Twitter

You can use Twitter to get general help from HMRC. We can’t discuss specific cases or an individual’s tax affairs, so please don’t give any personal details.

Start your tweet with @HMRCcustomers

Opening times:

8am and 8pm, Monday to Friday
8am and 4pm Saturdays
Closed Sundays

Webchat

Webchat is unavailable at the moment because of technical problems.

Phone

  • Telephone: 0345 300 3900
  • Textphone: 0345 300 3909
  • Outside UK: +44 2890 538 192

Call to get a claim form, tell HMRC about changes to your circumstances or with a general enquiry.

Find out about call charges

Opening times:

8am to 8pm, Monday to Friday
8am to 4pm Saturday
9am to 5pm Sunday

Closed Christmas Day, Boxing Day and New Year’s Day.

Best time to call:

Phone lines are usually less busy Tuesday to Thursday between 8.30am and 10.30am and 2pm to 4pm.

Lines are usually less busy on Sundays.

Post

Tax credit renewal forms

HM Revenue and Customs - Tax Credit Office
Comben House
Farriers Way
Netherton
L75 1AX
United Kingdom

Complaints or change of circumstances

Make it clear why you’re writing. For example, write ‘change of circumstances’ or ‘complaint’ at the top of your letter.

You don’t need to include a street name or PO box.

HM Revenue and Customs
Tax Credit Office
BX9 1ER
United Kingdom

New tax credit claims

You don’t need to include a street name or PO box.

HM Revenue and Customs - Tax Credit Office
Liverpool
L75 1AZ
United Kingdom

Help us improve GOV.UK

Don’t include personal or financial information like your National Insurance number or credit card details.