GOV.UK
Tax credits: general enquiries
Online
This service is the easiest and quickest way to:
- tell HMRC about changes to your circumstances
- view a list of your future payments
- view a list of your 3 previous payments
You’ll need your National Insurance number.
You can use Twitter to get general help from HMRC. We can’t discuss specific cases or an individual’s tax affairs, so please don’t give any personal details.
Start your tweet with @HMRCcustomers
Opening times:
Monday to Saturday: 8am to 10pm
Sunday: 9am to 10pm
Webchat
Advisers can only talk to you about Child Tax Credit and Working Tax Credit.
They won't be able to transfer you to another webchat team.
Webchat is unavailable at the moment because of technical problems.
Phone
Call HMRC:
- to tell them about changes to your circumstances
- if you have a general enquiry
You can find out if you qualify for tax credits and order a tax credits claim form online, or by phoning the helpline.
Telephone:
0345 300 3900
Textphone:
0345 300 3909
Outside UK:
+44 2890 538 192
Opening times:
Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Sunday: 9am to 5pm
Closed Easter Sunday, Christmas Day, Boxing Day and New Year’s Day.
Best time to call:
Phone lines are usually less busy:
- Tuesday to Thursday between 8.30am and 10.30am, and 2pm to 4pm
- on Sundays
Post
Tax credit renewal forms
Send tax credit renewal forms to this address.
You don’t need to include a street name or PO box:
Tax Credit Office
HM Revenue and Customs
BX9 1LR
United Kingdom
Complaints or change of circumstances
Send complaints or changes in your circumstances to this address.
Make it clear why you’re writing. For example, write ‘change of circumstances’ or ‘complaint’ at the top of your letter.
You don’t need to include a street name or PO box:
HM Revenue and Customs
Tax Credit Office
BX9 1ER
United Kingdom
New tax credit claims
Send new tax credit claims to this address.
You don’t need to include a street name or PO box:
Tax Credits Claims
HM Revenue and Customs
BX9 1HE
United Kingdom