Tax credits: general enquiries
Webchat
Advisers can only talk to you about Child Tax Credit and Working Tax Credit. They will not be able to transfer you to another webchat team.
Webchat is unavailable at the moment because of technical problems.
Online
This service is the easiest and quickest way to:
- report changes that affect your tax credits
- view a list of your future payments
- view a list of your 3 previous payments
You’ll need your National Insurance number.
You can use Twitter to get general help from HMRC. We cannot discuss specific cases or an individual’s tax affairs, so please do not give any personal details.
Start your tweet with @HMRCcustomers
Opening times:
Monday to Saturday: 8am to 10pm
Sunday: 9am to 10pm
Phone
Call HMRC:
- to report changes that affect your tax credits
- if you have a general enquiry
- to find out if you qualify for tax credits
When you call
This helpline uses speech recognition software, so you will be asked why you are calling HMRC. Try to answer with short phrases and words, for example:
- “change my address”
- “question about claiming tax credits”
- “renewing tax credits”
If you cannot use speech recognition software, find out how to deal with HMRC if you have additional needs.
You can also use NGT text relay if you cannot hear or speak on the phone: dial 18001 then 0345 300 3900.
Telephone:
0345 300 3900
Outside UK:
+44 2890 538 192
Opening times:
Our phone line opening hours are temporarily changing to:
Monday to Friday: 8am to 4pm
This is due to having fewer advisers available to answer calls because of the measures put in place to stop the spread of coronavirus.
If your call is not urgent please use webchat to contact us.
You can also find out information in:
- the official HMRC app
- your personal tax account or business tax account using HMRC online services
Best time to call:
Phone lines are usually less busy Tuesday to Thursday from 8.30am to 10.30am and 2pm to 4pm.
HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.
Post
Tax credit renewal forms
Send tax credit renewal forms to this address. You do not need to include a street name or PO box.
Couriers should use a different address.
Tax Credit Office
HM Revenue and Customs
BX9 1LR
United Kingdom
Complaints or change of circumstances
Send complaints or changes in your circumstances to this address. You do not need to include a street name or PO box.
Make it clear why you’re writing. For example, write ‘change of circumstances’ or ‘complaint’ at the top of your letter.
Couriers should use a different address.
HM Revenue and Customs
Tax Credit Office
BX9 1ER
United Kingdom