Tax credits: general enquiries

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Phone

  • Telephone: 0345 300 3900
  • Textphone: 0345 300 3909
  • Outside UK: +44 2890 538 192

Call the Tax Credit Office to get a claim form, to tell HMRC about changes to your circumstances or to make a complaint.

You can also do the following online:

Find out about call charges

Opening times:

8am to 8pm, Monday to Friday
8am to 4pm Saturday

Closed Sundays, Christmas Day, Boxing Day and New Year’s Day

HMRC is working with the Royal Association for Deaf People (RAD) to explore alternative methods of contacting HMRC for Deaf Customers who use BSL. The service offers Advocacy and Advice and Video Relay which you can access from a website hosted by RAD which also includes information and BSL captioned video clips linked to HMRC guidance about tax credits.

Post

Send renewal forms to:

HM Revenue and Customs - Tax Credit Office

Comben House Farriers Way Netherton L75 1AX United Kingdom

Send changes of name or address, or complaints to the following address.

Make it clear why you’re writing. For example, write ‘change of circumstances’ or ‘complaint’ at the top of your letter.

You do not need to include a street name or PO box.

HM Revenue and Customs - Tax Credit Office

Preston PR1 4AT United Kingdom

Send new tax credits claims to this address. You do not need to include a street name or PO box.

HM Revenue and Customs - Tax Credit Office

Liverpool L75 1AZ United Kingdom

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Don’t include personal or financial information, eg your National Insurance number or credit card details.