Tax credits: general enquiries

Online

Manage your tax credits

This service is the easiest and quickest way to:

• report changes that affect your tax credits
• view a list of your future payments
• view a list of your 3 previous payments

You’ll need your National Insurance number.

Twitter

You can use Twitter to get general help from HMRC. We cannot discuss specific cases or an individual’s tax affairs, so please do not give any personal details.

Start your tweet with @HMRCcustomers

Opening times:

Monday to Saturday: 8am to 10pm
Sunday: 9am to 10pm

Webchat

Advisers can only talk to you about Child Tax Credit and Working Tax Credit. They will not be able to transfer you to another webchat team.

Webchat is unavailable at the moment because of technical problems. Webchat is closed at the moment. All webchat advisers are busy at the moment. Advisers are available to chat. Speak to an adviser now.

Phone

Call HMRC:

• to report changes that affect your tax credits
• if you have a general enquiry
• to find out if you qualify for tax credits

When you call

This helpline uses speech recognition software, so you will be asked why you are calling HMRC. Try to answer with short phrases and words, for example:

• “change my address”
• “question about claiming tax credits”
• “renewing tax credits”

If you cannot use speech recognition software, find out how to deal with HMRC if you have additional needs.

You can also use NGT text relay if you cannot hear or speak on the phone: dial 18001 then 0345 300 3900.

Telephone:
0345 300 3900

Outside UK:
+44 2890 538 192

Opening times:

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm

Closed on Sundays.

Best time to call:

Phone lines are usually less busy Tuesday to Thursday from 8.30am to 10.30am and 2pm to 4pm.

Get help dealing with HMRC if you have additional needs.

HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.

Find out about call charges

Post

Tax credit renewal forms

Send tax credit renewal forms to this address. You do not need to include a street name or PO box.

Couriers should use a different address.

Tax Credit Office
HM Revenue and Customs
BX9 1LR
United Kingdom

Complaints or change of circumstances

Send complaints or changes in your circumstances to this address. You do not need to include a street name or PO box.

Make it clear why you’re writing. For example, write ‘change of circumstances’ or ‘complaint’ at the top of your letter.

Couriers should use a different address.

HM Revenue and Customs
Tax Credit Office
BX9 1ER
United Kingdom