Tax credits: general enquiries
Online
Check when you can expect a reply from HMRC
Find out when you can expect to receive a reply from HMRC to a query or request you’ve made.
You can also find out information in:
- the official HMRC app
- your personal tax account
Ask HMRC’s digital assistant to find information on:
- tax credits
- Universal Credit
X (previously known as Twitter)
You can use X to ask HMRC questions. We cannot discuss specific cases or individual tax affairs, so please do not give any personal details.
Start your post with @HMRCcustomers
Opening times:
Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm
Closed on Sundays and bank holidays.
Phone
Call HMRC:
- to report changes that affect your tax credits
- if you have a general enquiry about tax credits
You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then 0345 300 3900. Find out more on the Relay UK website.
Before you call
This helpline uses speech recognition software, so you will be asked why you are calling HMRC. If you cannot use speech recognition software, you can get help from HMRC if you need extra support.
This helpline may also ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not have a personal tax account, you can create one before you check your details.
HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.
Telephone:
0345 300 3900
Outside UK:
+44 2890 538 192
Opening times:
Our phone line opening hours are:
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays.
Best time to call:
Phone lines are usually less busy Tuesday to Thursday from 2pm to 4pm.
Post
Complaints or change of circumstances
Send complaints or changes in your circumstances to this address. You do not need to include a street name or PO box.
Make it clear why you’re writing. For example, write ‘change of circumstances’ or ‘complaint’ at the top of your letter.
Couriers should use a different address.
HM Revenue and Customs
Tax Credit Office
BX9 1ER
United Kingdom