Tax credits: general enquiries

Online

Manage your tax credits

This service is the easiest and quickest way to:

You’ll need your National Insurance number.

Twitter

You can use Twitter to get general help from HMRC. We can’t discuss specific cases or an individual’s tax affairs, so please don’t give any personal details.

Start your tweet with @HMRCcustomers

Opening times:

8am to 10pm, Monday to Saturday
9am to 10pm Sunday

Webchat

Webchat is unavailable at the moment because of technical problems.

Phone

Call to get a claim form, tell HMRC about changes to your circumstances or with a general enquiry.

Telephone:
0345 300 3900

Textphone:
0345 300 3909

Outside UK:
+44 2890 538 192

Opening times:

8am to 8pm, Monday to Friday
8am to 4pm Saturday
9am to 5pm Sunday

Closed Easter Sunday, Christmas Day, Boxing Day and New Year’s Day.

Best time to call:

Phone lines are usually less busy Tuesday to Thursday between 8.30am and 10.30am and 2pm to 4pm, and on Sundays.

Find out about call charges

Post

Tax credit renewal forms


Send tax credit renewal forms to this address:

HM Revenue and Customs - Tax Credit Office
Comben House
Farriers Way
Netherton
L75 1AX
United Kingdom

Complaints or change of circumstances

Send complaints or changes in your circumstances to this address.

Make it clear why you’re writing. For example, write ‘change of circumstances’ or ‘complaint’ at the top of your letter.

You don’t need to include a street name or PO box:

HM Revenue and Customs
Tax Credit Office
BX9 1ER
United Kingdom

New tax credit claims

Send new tax credit claims to this address.

You don’t need to include a street name or PO box:

HM Revenue and Customs - Tax Credit Office
Liverpool
L75 1AZ
United Kingdom