Tax credits: general enquiries

Online

Manage your tax credits

This service is the easiest and quickest way to:

You’ll need your National Insurance number.

Twitter

You can use Twitter to get general help from HMRC. We can’t discuss specific cases or an individual’s tax affairs, so please don’t give any personal details.

Start your tweet with @HMRCcustomers

Opening times:

8am and 8pm, Monday to Friday
8am and 4pm Saturdays
Closed Sundays

Webchat

Webchat is unavailable at the moment because of technical problems.

Phone

Call to get a claim form, tell HMRC about changes to your circumstances or with a general enquiry.

Telephone:
0345 300 3900

Textphone:
0345 300 3909

Outside UK:
+44 2890 538 192

Opening times:

8am to 8pm, Monday to Friday
8am to 4pm Saturday
9am to 5pm Sunday

Closed Christmas Day, Boxing Day and New Year’s Day.

Best time to call:

Phone lines are usually less busy Tuesday to Thursday between 8.30am and 10.30am and 2pm to 4pm.

Lines are usually less busy on Sundays.

Find out about call charges

Post

Tax credit renewal forms

HM Revenue and Customs - Tax Credit Office
Comben House
Farriers Way
L75 1AX
Netherton
United Kingdom

Complaints or change of circumstances

Make it clear why you’re writing. For example, write ‘change of circumstances’ or ‘complaint’ at the top of your letter.

You don’t need to include a street name or PO box.

HM Revenue and Customs
Tax Credit Office
BX9 1ER
United Kingdom

New tax credit claims

You don’t need to include a street name or PO box.

HM Revenue and Customs - Tax Credit Office
Liverpool
L75 1AZ
United Kingdom