Tax credits: general enquiries

Beta This part of GOV.UK is being rebuilt – find out what this means

Phone

  • Telephone: 0345 300 3900
  • Textphone: 0345 300 3909
  • Outside UK: +44 2890 538 192

Advice on tax credits, including telling HMRC about any changes to your circumstances (for example, change of address, changes in your job or salary) or making a complaint.

Find out about call charges

Opening times:

8am to 8pm, Monday to Friday
8am to 4pm Saturday

Closed Sundays, Christmas Day, Boxing Day and New Year’s Day

Best time to call:

Phone lines are less busy between 8.30am and 10.30am, and 2pm to 4pm, Tuesday to Thursday

Post

If you’re writing about a change of name or address, mark your envelope ‘Change of circumstance’.

If you’re sending a complaint, write ‘Complaint’ on the top of your letter.
You do not need to include a street name or PO box.

HM Revenue and Customs - Tax credits

Preston PR1 4AT United Kingdom

Use this address to send new tax credits claims.
You do not need to include a street name or PO box.

HM Revenue and Customs - Tax Credit Office

Liverpool L75 1AZ United Kingdom

Use this address to send tax credits renewal forms.

HM Revenue and Customs - Tax Credit Office

Comben House Farriers Way Netherton L75 1AX United Kingdom

Help us improve GOV.UK

Don’t include personal or financial information, eg your National Insurance number or credit card details.