Criminal Injuries Compensation Authority
Latest from the Criminal Injuries Compensation Authority
What we do
We deal with compensation claims from people who have been physically or mentally injured because they were the victim of a violent crime in England, Scotland or Wales.
CICA is an executive agency, sponsored by the Ministry of Justice.
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Documents
Services
- Claim compensation if you were the victim of a violent crime
- Criminal injuries compensation tribunal
Guidance and regulation
See all guidance and regulationNews and communications
- CICA Christmas and New Year opening hours
- Liverpool Women’s Hospital terror attack: victims' compensation
Research and statistics
See all research and statisticsPolicy papers and consultations
See all policy papers and consultationsTransparency and freedom of information releases
- CICA Annual Report and Accounts 2021-22
- Criminal Injuries Compensation Authority prompt payment data
Our management
Contact CICA
Criminal Injuries Compensation Authority
Atlantic Quay
15 York Street
Glasgow
G2 8JQ
United Kingdom
Phone:
0300 003 3601
From outside the UK:
+44 (0)203 684 2517
Relay UK (if you cannot hear or speak on the phone):
18001 0300 003 3601
Our Customer Support Team is available 8.30am to 5pm Monday to Friday and 8.30am to 3pm on a Wednesday.
If your enquiry is about an ongoing claim, please use the contact form above.
To send documents for an ongoing claim, please email info@cica.gov.uk
Please note we can only accept evidence in the following file formats:
* PDF
* .Doc
* Docx
* JPEG or JPG
If you cannot supply evidence in the above file format(s) please submit by post to the address above.
When contacting us please provide the applicant’s name, date of birth, reference number, address and either the date of the incident or name of the applicant's GP surgery for security purposes.
Our offices are not open to the public and you will not be able to visit us.
Complaints
Alexander Bain House
Atlantic Quay
15 York Street
Glasgow
G2 8JQ
United Kingdom
Use this form if you are dissatisfied with an aspect of the CICA or how we have handled your claim and wish to submit a complaint.
Ministry of Justice press office
Telephone (journalists only)
0203 334 3536
Reporting fraud
The CICA is committed to preventing and tackling fraud to protect public funds intended for victims of violent crime. If you suspect someone has made a fraudulent claim for criminal injuries compensation, you can let us know in strict confidence by emailing us on fraud@cica.gov.uk.
Your personal information
Use this link to request your personal data from the Criminal Injuries Compensation Authority.
Our Privacy Notice explains how we treat your personal information.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of Information requests
Alexander Bain House
Atlantic Quay
15 York Street
Glasgow
G2 8JQ
United Kingdom
Corporate information
Jobs and contracts
Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use. Find out About our services.