Criminal Injuries Compensation Authority
Latest from the Criminal Injuries Compensation Authority
What we do
CICA pays compensation to people physically or mentally injured because of a violent crime in England, Scotland or Wales, or in an act of terror abroad.
CICA is an executive agency, sponsored by the Ministry of Justice.
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Our management
Contact CICA
Criminal Injuries Compensation Authority
Buchanan Wharf
Glasgow
G5 8AQ
United Kingdom
Phone:
0300 003 3601
Phone from outside the UK:
+44 (0)203 684 2517
Relay UK (if you cannot hear or speak on the phone):
18001 0300 003 3601
Our Customer Support Team is available 8.30am to 3pm Monday to Friday.
If your enquiry is about an ongoing claim, please use the contact form at the link above.
To send documents for an ongoing claim, please email info@cica.gov.uk
Please note we can only accept documents in the following file formats:
* PDF
* .Doc
* Docx
* JPEG or JPG
If you cannot send documents in the above file format(s) please post them to the address above.
For data security, when contacting us please give the applicant’s name, date of birth, reference number, address and either the date of the incident or the name of the applicant's GP surgery.
Our offices are not open to the public and you are not able to visit us.
Complaints
Use this form if you are dissatisfied with an aspect of the CICA or how we have handled your claim and wish to submit a complaint.
Ministry of Justice press office
Telephone (journalists only)
0203 334 3536
Reporting fraud
CICA is committed to preventing and tackling fraud to protect public funds intended for victims of violent crime. If you suspect someone has made a fraudulent claim for criminal injuries compensation, you can let us know in strict confidence by emailing us on fraud@cica.gov.uk.
Your personal information
Use this link to request your personal data from the Criminal Injuries Compensation Authority.
Our Privacy Notice explains how we treat your personal information.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
- Make a new request by contacting us using the details below.
Freedom of Information requests
Corporate information
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Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use. Find out About our services.