Criminal Injuries Compensation Authority

Latest from the Criminal Injuries Compensation Authority

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What the Criminal Injuries Compensation Authority does

We deal with compensation claims from people who have been physically or mentally injured because they were the victim of a violent crime in England, Scotland or Wales.

CICA is an executive agency, sponsored by the Ministry of Justice.

Read more about what we do

Documents

Policy papers and consultations

See all policy papers and consultations

Transparency and freedom of information releases

See all transparency and freedom of information releases

Our management

Chief Executive, CICA
Second Permanent Secretary, Ministry of Justice and Chief Executive Officer, HM Prison & Probation Service

Contact CICA

Criminal Injuries Compensation Authority

Alexander Bain House
Atlantic Quay
15 York Street
Glasgow
G2 8JQ
United Kingdom

Phone:
0300 003 3601

From outside the UK:
+44 (0)203 684 2517

Relay UK (if you cannot hear or speak on the phone):
18001 0300 003 3601

Start a live chat:
https://claim-criminal-injuries-compensation.service.justice.gov.uk/start-chat

Our Customer Support Team is available 8.30am to 5pm on Monday, Tuesday, Thursday and Friday, and 10am to 5pm on Wednesday.

To send documents for an ongoing claim, please email info@cica.gov.uk

If your enquiry is about an ongoing claim, please use the contact form above.

When contacting us please provide the applicant’s name, date of birth, reference number, address and either the date of the incident or name of the applicant's GP surgery for security purposes.

Our offices are not open to the public and you will not be able to visit us.

Complaints

Customer Resolution Team
Alexander Bain House
Atlantic Quay
15 York Street
Glasgow
G2 8JQ
United Kingdom

Use this form if you are dissatisfied with an aspect of the CICA or how we have handled your claim and wish to submit a complaint.

Ministry of Justice Press office

Telephone (journalists only)

0203 334 3536

Reporting Fraud

The CICA is committed to preventing and tackling fraud to protect public funds intended for victims of violent crime. If you suspect someone has made a fraudulent claim for criminal injuries compensation, you can let us know in strict confidence by emailing us on fraud@cica.gov.uk.

Your personal information

Use this link to request your personal data from the Criminal Injuries Compensation Authority.

Our Privacy Notice explains how we treat your personal information.

Make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request.
  2. Check our previous releases to see if we’ve already answered your question.
  3. Make a new request by contacting us using the details below.

Freedom of Information requests

FOI enquries
Alexander Bain House
Atlantic Quay
15 York Street
Glasgow
G2 8JQ
United Kingdom

Corporate information

Jobs and contracts

Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use. Find out About our services.