@CICAgov will respond to requests for information that fall under freedom of information by sending a private direct message for an email/physical address to respond to. We will not respond publicly if your Twitter settings prevent us sending you a direct message.
We will also respond to reasonable CICA policy questions so long as they do not require significant resourcing. If you need detailed information you should use the case enquiry form.
We will not discuss individual cases on Twitter. If you want to talk to us about your case please contact our customer service centre on 0300 003 3601.