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Consular enquiries for Europe

Where to find the answers to some of the most commonly asked questions

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

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Most questions about the consulate can be answered using the information on our website. Use the links below to find out about consular services, how to marry overseas, how to get a new or replacement passport, how to arrange documentary services like birth certificates and for general information on living overseas.

Passport extensions

If you want to extend a British passport that has recently expired or one that is due to expire, read the information and application form on our website

Consular assistance

If you still cannot find the information you are looking for and it relates to consular assistance for British nationals, please resend your original email enquiry to the same email address with ‘Please contact me’ in the subject line, followed by the name of the British consulate you are contacting (Milan, Alicante, Lisbon etc).

We aim to reply to emails within 20 working days however we cannot provide any information on visas, passports, EEA family permits, taxation, legal matters or driving licences.

Emails related to passports and visas will not be answered regardless of the presence of ‘Please Contact me’. All visa and passport enquiries need to be directed to UKVI and Her Majesty’s Passport Service.

Please see the passport service or visa service pages for details of how to make a complaint or to ask for advice on these matters.

Spain

Our services: Travel advice, visas, passports, notarial services, Emergency Travel Documents, birth and death registrations, marriage, legalisation of documents, access to healthcare in Spain, property advice, registering as a resident and phone numbers for consular assistance.

General enquiries: Copies of British birth and marriage certificates from the General Register Office, all other government services.

Living in Spain: Driving licences, benefits, pensions, educational certificates.

Portugal

Our services: Travel advice, visas, passports, Emergency Travel Documents, birth and death registrations, marriage, notarial services, legalisation of documents.

General enquiries Copies of British birth and marriage certificates from the General Register Office, all other government services.

Living in Portugal: Registering with Portuguese authorities, pensions, life certificates, benefits, the Portuguese health system, driving licences, local certificates, autopsies and education.

Italy

Our services: Travel advice, visas, passports, Emergency Travel Documents, birth and death registrations, marriage, notarial services, legalisation of documents.

General enquiries: Copies of British birth and marriage certificates from the General Register Office, all other government services.

Living in Italy: Driving in Italy, pensions, life certificates, benefits.

Malta

Our services: Travel advice, visas, passports, Emergency Travel Documents, birth and death registration, marriage, legalisation of documents.

General enquiries: Copies of British birth and marriage certificates from the General Register Office, all other government services.

Published 1 January 2011