Passport advice and complaints

Contact Her Majesty’s Passport Office (HMPO) for advice or complaints about British passports issued in the UK.

There are different ways to contact HMPO depending on your circumstances.

For questions about visas or immigration, contact UK Visas and Immigration.

If you need advice

For general advice, you can:

Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Textphone: 18001 0300 222 0222
Monday to Friday, 8am to 8pm
Saturday, Sunday and UK bank holidays, 9am to 5:30pm
Find out about call charges

Her Majesty's Passport Office
PO Box 767
Southport
PR8 9PW

If you need a passport urgently

Call the Passport Adviceline if either:

  • you need to travel urgently for medical treatment, or because a friend or family member is seriously ill or has died
  • you cannot go to your appointment to get a passport because you’re self-isolating or have coronavirus (COVID-19) symptoms

Use the Fast Track or Online Premium services if you need a passport urgently for any other reason.

You can track your passport application if you’ve already applied.

Passport Adviceline
Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Textphone: 18001 0300 222 0222
Monday to Friday, 8am to 8pm
Saturday, Sunday and UK bank holidays, 9am to 5:30pm
Find out about call charges

To make a complaint

To make a complaint, you can either:

Her Majesty's Passport Office
PO Box 767
Southport
PR8 9PW

Find out more about how to make a complaint.

More information

Find more information about how to: