Passport advice and complaints

Contact Her Majesty’s Passport Office (HMPO) for advice or complaints about British passports issued in the UK.

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Speak to an adviser

Monday to Friday, 8am to 8pm
Weekends and public holidays, 9am to 5:30pm

Advisers may be busy at peak times.

Phone

Passport Adviceline
Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Textphone: 18001 0300 222 0222
Monday to Friday, 8am to 8pm
Weekends and public holidays, 9am to 5:30pm
Find out about call charges

Post

Her Majesty's Passport Office
PO Box 767
Southport
PR8 9PW

Online

Use the online enquiry form for general advice or to make a complaint. You can’t use it to book an appointment.

Complaints about British passports issued in the UK

You can contact Her Majesty’s Passport Office to complain about a British Passport issued in the UK.

More information

You can book an appointment online if you need a passport urgently.

Find more information about how to: