There are free services and facilities to help you with your passport application if you’re disabled.

If you can’t sign the form

You can get someone to sign the form on your behalf (such as a relative, social services officer or doctor) if your disability means you can’t sign the form yourself - for example you can’t write, or have learning or writing difficulties.

They should sign the declaration and give an explanation of why you can’t sign in both:

  • section 8 of the form, or the additional information box if you apply online
  • a covering letter that they’ve signed and dated

If your child can’t sign their form

If you’re applying for a child aged 12 to 15 who can’t sign the form:

  • leave the signature section blank
  • explain in section 8 of the form (or in the additional information box if you apply online) that the child is unable to sign

The wording “The holder is not required to sign” will be shown in the passport where the signature would normally be.

If you can’t meet the passport photo rules

If you have a disability that means you can’t meet the passport photo requirements, you should:

  • explain in section 8 of the application form, or in the additional information box if you apply online
  • include a letter from your doctor or consultant that says what your condition is and whether it’s permanent or temporary

If you can’t attend an identity interview for a first adult passport

If you can’t have an identity interview because of a mental or physical condition, you should:

  • explain in section 8 of the application form, or in the additional information box if you apply online
  • include a letter from your doctor or consultant that says what your condition is and whether it’s permanent or temporary

Wheelchair access

Passport identity interview offices

Find out what facilities the passport identity interview offices near you have.

Passport Customer Service Centres

All Passport Customer Service Centres have wheelchair access. Some have toilets for disabled customers - in those that don’t, staff will be able to take you to an appropriate toilet in the building.

Find out what facilities Passport Customer Service Centres near you have.

If you’re deaf or hard of hearing

Passport Customer Service Centres have:

  • staff trained in sign language - they can help you fill in your application form
  • induction loops and quiet rooms with no background noise

Contact the Passport Adviceline to book an appointment at a Customer Service Centre if you’d like someone to help with your application.

If you’re blind or partially sighted

The guidance booklet to help with your passport application is available in different formats. Call the Passport Adviceline if you’d like it in:

  • Braille
  • audio tape
  • large-print format

You can apply for a passport by phone. Someone will fill the form in for you using the information you provide. It will be posted to you to check, sign and return with the relevant documents, payment and photos.

Apply by phone if you’re blind or partially sighted
Telephone: 0800 138 8808
Find out about call charges

Braille passport stickers

HM Passport Office can attach a sticker to your new passport that says the word ‘passport’ in Braille. Ask for one on your application form.

Contact your nearest Passport Customer Service Centre to get a sticker for your current passport.