The British Embassy in Lisbon maintains and develops relations between the UK and Portugal.
Our staff are working remotely. When calling, you may therefore hear a message stating that our offices are closed. However, we are available 24/7. If in need of urgent assistance, please stay on the line and select the option for ‘calling about an emergency involving a British national’ to speak to an officer.
Emergency Travel Documents can only be collected by arrangement, and you will be contacted by a member of staff to agree a collection time.
Find out more on our UK and Portugal news page.
We provide services to British nationals living in and visiting Portugal. We also provide consular assistance to British nationals in Cape Verde. We do not have a Consulate in Cape Verde.
You can access UK government services while in Portugal.
You can access UK government services while in Cape Verde.
See also our coronavirus travel advice for all our latest guidance on travel during coronavirus.
If you’re in Portugal and you need advice which is not covered by reading our travel advice then you can contact us online
If you need urgent help (for example, you’ve been attacked, arrested or someone has died), call +351 21 392 4000. If you are in Cape Verde call +44 (0)20 7008 1500.
Get an emergency travel document
If the person needing the emergency travel document is under 16, a parent or guardian should apply on their behalf.
If you are travelling in more than 3 weeks, check if you can get a new or replacement passport in time to travel.
If you are not a British citizen or have not had a British passport before
If you’re not sure, check if you’re a British citizen
If you’re not a British citizen but think you may be eligible, contact us to apply for an emergency travel document).
Other consular services
Notarial and documentary services
If you are in Portugal, we may be able to offer notarial services, including certifying copies of British passports, issuing vehicle importation certificates or providing informative notes on name changes. See the full list of notarial and documentary services we provide in Lisbon.
We charge fees for some of our services. See the full list of consular fees.
We also provide services in Portimão.
Rua de São Bernardo 33
Telephone +351 21 392 40 00
Use our contact form for consular enquiries, including on your rights after the UK’s exit from the EU:
For enquiries that are not about consular issues, email firstname.lastname@example.org