Vehicle registration and V5C certificates (log books)
Before you contact DVLA, read how to:
- get a duplicate log book (V5C)
- get vehicle information from DVLA
- tell DVLA you’ve sold or bought a vehicle
- change your name and address on your V5C
- register a vehicle
- get a private (personalised) number plate
- put a registration number on a vehicle
- take a registration number off a vehicle
- change vehicle details on a V5C
- take a vehicle out of the UK
- import a vehicle into the UK
When to contact DVLA
Wait for the processing time before contacting DVLA.
If you have not received your log book after 6 weeks and you have not notified DVLA, you’ll have to pay £25 to get a replacement.
If you applied online
| Type of application | Processing time |
|---|---|
| Get a duplicate log book | 2 weeks |
| Change of address | 4 weeks |
| Change of registered keeper | 4 weeks |
| Confirmation you’ve sold your vehicle | 4 weeks |
| Put on, take off or keep a private registration number | 2 weeks |
If you applied by phone or post
Contact DVLA if you have not received your log book and it’s been 4 weeks since you applied.
By webchat
Use the webchat service to contact DVLA about vehicle registration and V5C certificates (log books).
By phone
DVLA Vehicle Enquiries
Telephone: 0300 790 6802
Monday to Friday, 8am to 7pm
Saturday, 8am to 2pm
Find out about call charges
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on a mobile or tablet
By email
Use the email service to contact DVLA about vehicle registration.
By post
Vehicle Customer Services
DVLA
Swansea
SA99 1AR
Your answers
- 1. What do you need to contact DVLA about?
- Vehicle registration and V5C certificates (log books)
- Change 1. What do you need to contact DVLA about?