Contact DVLA

Vehicle registration and V5C certificates (log books)

Before you contact DVLA, read how to:

Find out how to to contact DVLA if you’re a critical worker in the coronavirus (COVID-19) response (for example, you work in a hospital or in a supermarket, or you’re a lorry driver).

When to contact DVLA

If you sent your application by post, it’ll take longer to process because of coronavirus (COVID-19).

If you applied online, wait for the processing time before contacting DVLA.

Type of online application Processing time
Change of address 4 weeks
Change of vehicle details 4 weeks
Change of registered keeper 6 weeks
Confirmation you’ve sold your vehicle 4 weeks
Put on, take off or keep a private registration number 2 weeks

By phone

DVLA Vehicle Enquiries
Telephone: 0300 790 6802
Monday to Friday, 8am to 8pm
Saturdays, 8am to 4pm
Find out about call charges

By webchat

Use the webchat service to contact DVLA about vehicle registration and V5C certificates (log books).

By email

Use the email service to contact DVLA about vehicle registration.

By post

Vehicle Customer Services
DVLA
Swansea
SA99 1AR

Your answers

Start again

1. What do you need to contact DVLA about?
Vehicle registration and V5C certificates (log books)