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Contact DVLA

Vehicle registration and V5C certificates (log books)

Before you contact DVLA, read how to:

When to contact DVLA

Wait for the processing time before contacting DVLA.

If you have not received your log book after 6 weeks and you have not notified DVLA, you’ll have to pay £25 to get a replacement.

If you applied online

Type of application Processing time
Get a duplicate log book 2 weeks
Change of address 4 weeks
Change of registered keeper 4 weeks
Confirmation you’ve sold your vehicle 4 weeks
Put on, take off or keep a private registration number 2 weeks

If you applied by phone or post

Contact DVLA if you have not received your log book and it’s been 4 weeks since you applied.

By phone

DVLA Vehicle Enquiries
Telephone: 0300 790 6802
Monday to Friday, 8am to 7pm
Saturdays, 8am to 2pm
Find out about call charges

By webchat

Use the webchat service to contact DVLA about vehicle registration and V5C certificates (log books).

By email

Use the email service to contact DVLA about vehicle registration.

By post

Vehicle Customer Services
DVLA
Swansea
SA99 1AR

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1. What do you need to contact DVLA about?
Vehicle registration and V5C certificates (log books)
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