Report a change or cancel your payment

Contact the Winter Fuel Payment Centre if you’re eligible for a Winter Fuel Payment and you:

  • need to report a change of circumstances
  • need to change your address or personal details
  • want to cancel future payments
  • want to return a payment

Report any change of circumstances as soon as possible - for example, if you stop getting a benefit, move house or move into a care home. These can affect how much Winter Fuel Payment you get.

If you cancel your payments, you can change this at any time.

Contact the Winter Fuel Payment Centre

If you’re in the UK

Email enquiry form
Telephone: 0800 731 0160
Textphone: contact Relay UK on 18001 then 0800 731 0160
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges

If you’re outside the UK

Email enquiry form
Telephone: +44 (0)191 218 7777
Textphone: contact Relay UK on +44 (0)151 494 2022 then 0800 731 0160
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges

If you’ve been paid too much

You may have to repay the money if you:

  • did not report a change straight away
  • gave wrong information
  • were overpaid by mistake

Find out how to repay the money you owe from benefit overpayment.