Winter Fuel Payment
Report a change or opt out
Contact the Winter Fuel Payment Centre if you’re eligible for a Winter Fuel Payment and you:
- need to report a change of circumstances
- need to change your address or personal details
Report any change of circumstances as soon as possible - for example, if you move house or move into a care home. These can affect how much Winter Fuel Payment you get.
If you want to opt out of getting the Winter Fuel Payment
You can choose to opt out of getting all future Winter Fuel Payments. To opt out you need to contact the Winter Fuel Payment Centre before 15 September 2025.
You can opt in again by contacting the Winter Fuel Payment Centre. To get a payment for winter 2025 to 2026 you need to contact them before 31 March 2026.
Contact the Winter Fuel Payment Centre
When you contact the payment centre, you’ll need to tell them your personal details like:
- your name
- your address
- your date of birth
- your National Insurance number
You can either call the helpline or send a letter by post.
To opt out of getting Winter Fuel payments you can complete the opt out form or call the helpline.
Email enquiry form
Telephone: 0800 731 0160
Textphone: contact Relay UK on 18001 then 0800 731 0160
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges
Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1LR
If you’re paid too much
You may have to repay the money if you:
- do not report a change straight away
- gave wrong information
- are overpaid by mistake
Find out how to repay the money you owe from benefit overpayment.