If you get the Guarantee Credit element of Pension Credit

You qualify for the discount if on 13 August 2023 all of the following applied: your energy supplier is part of the scheme your name (or your partner’s) is on the electricity bill you or your partner are getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well) This is known as being in the ‘core group 1’ in England and Wales. In Scotland, it is the ‘core group’. If you do not get the Guarantee Credit element of Pension Credit, you may still be eligible if you’re: on a low income in England and Wales on a low income in Scotland How to get the discount You’ll get a letter between October 2023 and early January 2024 if: you’re eligible for the scheme you might be eligible for the scheme, but you need to give more information If you’re eligible for the scheme, your letter will confirm you do not need to do anything. You’ll receive the discount automatically. If you need to give more information, your letter will tell you to call the helpline by 29 February 2024 to confirm your details. If you’re eligible, your electricity supplier will apply the discount to your bill by 31 March 2024. If you do not get a letter Contact the Warm Home Discount Scheme if you do not get the letter by early January 2024 and you think you’re eligible. You must contact them before 29 February 2024. Warm Home Discount Scheme helpline Telephone: 0800 030 9322 Monday to Friday, 8am to 6pm Find out about call charges 110552 Warm Home Discount Scheme PO Box 26965 Glasgow G1 9BW

If you’re on a low income in England and Wales

If you do not get the Guarantee Credit element of Pension Credit , you may still be eligible for the Warm Home Discount. You may be eligible if on 13 August 2023 all of the following applied: your energy supplier is part of the scheme you (or your partner) get certain means-tested benefits or tax credits your property has a high energy cost score based on its characteristics your name (or your partner’s) is on the electricity bill This is known as being in the ‘core group 2’. Qualifying benefits and tax credits The qualifying means-tested benefits are: Housing Benefit income-related Employment and Support Allowance (ESA) income-based Jobseeker’s Allowance (JSA) Income Support the ‘Savings Credit’ part of Pension Credit Universal Credit You could also qualify if your household income falls below a certain threshold and you get either: Child Tax Credit Working Tax Credit Check if you’re eligible for the discount online . Your energy cost score Your property must have a high energy cost score to be eligible for the scheme. This is not based on the actual energy costs in your energy bill. It’s calculated based on your property’s type, age and floor area. Check if you’re eligible for the discount online . How to get the discount You’ll get a letter between October 2023 and early January 2024 if: you’re eligible for the scheme you might be eligible for the scheme, but you need to give more information If you’re eligible for the scheme, your letter will confirm you do not need to do anything. You’ll receive the discount automatically. If you need to give more information, your letter will tell you to call the helpline by 29 February 2024 to confirm your details. If you’re eligible, your electricity supplier will apply the discount to your bill by 31 March 2024. If you do not get a letter Contact the Warm Home Discount Scheme if you do not get the letter by early January 2024 and you think you’re eligible. You must contact them before 29 February 2024. Warm Home Discount Scheme helpline Telephone: 0800 030 9322 Monday to Friday, 8am to 6pm Find out about call charges 110552 Warm Home Discount Scheme PO Box 26965 Glasgow G1 9BW

The following suppliers are part of the scheme: 100Green (formerly Green Energy UK or GEUK) Affect Energy – see Octopus Energy Boost British Gas Bulb Energy – see Octopus Energy Co-op Energy - see Octopus Energy E - also known as E (Gas and Electricity) Ecotricity E.ON Next EDF Good Energy London Power Octopus Energy Outfox the Market OVO Rebel Energy Sainsbury’s Energy Scottish Gas – see British Gas ScottishPower Shell Energy Retail So Energy Tomato Energy TruEnergy Utilita Utility Warehouse If your supplier is no longer trading If the electricity supplier you were with stops trading , you may still be eligible for a Warm Home Discount. Ofgem will appoint your new supplier for you. Check with your new supplier if you’re eligible for the discount.

Warm Home Discount Scheme

Q: If you're on a low income in Scotland

You do not need to apply if you get the Guarantee Credit element of Pension Credit . You’ll automatically get a letter telling you about the discount if you’re eligible. Otherwise, you’ll need to apply directly to your energy supplier. You might be eligible if all of the following apply: your energy supplier is part of the scheme you (or your partner) get certain means-tested benefits or tax credits your name (or your partner’s) is on the electricity bill Your electricity supplier may have extra eligibility criteria. They’ll also tell you which benefits mean you are eligible. This is known as being in the ‘broader group’. How to get the discount Contact your electricity supplier to check if you’re eligible and to apply. They will decide who gets the discount in Scotland. You cannot apply for the discount by contacting the Warm Home Discount Scheme. The number of discounts suppliers can give is limited. Contact them as early as possible. Check with them even if you were eligible for a discount last year. If you’re eligible, your electricity supplier will apply the discount to your bill by 31 March 2024. You’ll need to stay with your supplier until it’s paid.

Overview

You could get £150 off your electricity bill for winter 2023 to 2024 under the Warm Home Discount Scheme.

The money is not paid to you - it’s a one-off discount applied to your electricity bill between early October 2023 and 31 March 2024.

You’ll usually get the discount automatically if you’re eligible. You only need to apply if you’re on a low income in Scotland - contact your energy supplier to apply.

If you might be eligible, you’ll get a letter by early January 2024.

If you do not get a letter and you think you’re eligible, you must contact the Warm Home Discount Scheme before 29 February 2024.

You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.

This guide is also available in Welsh (Cymraeg).

The discount will not affect your Cold Weather Payment or Winter Fuel Payment.

Eligibility

There are different ways to qualify for the Warm Home Discount Scheme depending on where you live.

If you live in England and Wales

You qualify if you either:

get the Guarantee Credit element of Pension Credit
are on a low income and have high energy costs

If you live in Scotland

You qualify if you either:

get the Guarantee Credit element of Pension Credit
are on a low income in Scotland and meet your energy supplier’s criteria for the scheme

The Warm Home Discount scheme is not available in Northern Ireland. Find out about the Affordable Warmth scheme.

Pre-pay or pay-as-you-go meters

You can still qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter.

Your electricity supplier can tell you how you’ll get the discount if you’re eligible, for example a voucher you can use to top up your meter.

Park (mobile) homes

You apply a different way if you live in a park home.

Apply for the Park Homes Warm Home Discount.

View a printable version of the whole guide

Warm Home Discount Scheme

Overview

Eligibility

If you live in England and Wales

If you live in Scotland

Pre-pay or pay-as-you-go meters

Park (mobile) homes

Is this page useful?

Help us improve GOV.UK

Help us improve GOV.UK

Cookies on GOV.UK

Warm Home Discount Scheme

Overview

Eligibility

If you live in England and Wales

If you live in Scotland

Pre-pay or pay-as-you-go meters

Park (mobile) homes

Related content

Is this page useful?

Help us improve GOV.UK

Help us improve GOV.UK