4. How to claim

You can’t claim Winter Fuel Payment for 2013 to 2014 after 31 March 2014^.

You need to claim Winter Fuel Payment if you’ve not had it before and either of the following apply:

  • you don’t get benefits or a State Pension
  • you only get Housing Benefit, Council Tax Reduction or Child Benefit

If you’ve claimed before

You should get your Winter Fuel Payment automatically from the organisation that pays your benefits. Contact them if you have any questions or there’s a change in your circumstances. You can find their details on any letters they’ve sent you.

Claim forms

The claim form you need depends on where you live.

Past winters

You can’t claim Winter Fuel Payment for past winters.

Where to send your claim form

Send your claim to the following address if you’re in the UK.

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1LR

Send your claim to the following address if you’re in the EEA or Switzerland.

The Pension Service 11
Mail Handling Site A
Wolverhampton
WV98 1LW

Winter Fuel Payment helpline for new claimants

Email enquiry form
Telephone: 08459 15 15 15
From outside the UK: +44 (0)191 218 7777
Textphone: 0845 601 5613
Monday to Friday, 8:30am to 4:30pm
Find out about call charges

Appeal a decision

You can appeal the decision about your Winter Fuel Payment if you’re unhappy with it.

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