How to claim

You usually do not need to claim Winter Fuel Payment - you’ll get it automatically if you’re eligible.

You’ll need to claim it if you’ve not had it before and any of the following apply:

  • you do not get benefits or a State Pension
  • you only get Universal Credit, Housing Benefit, Council Tax Reduction or Child Benefit
  • you get benefits or a State Pension but live in Switzerland or an EEA country

You also need to claim Winter Fuel Payment if you have deferred your State Pension, even if you had it before. You only need to do this once.

If you need to claim

You can claim Winter Fuel Payment by phone or by post.

If you’ve claimed Winter Fuel Payment before, you should get it automatically from the office that pays your benefits. Contact them if you have any questions or your circumstances have changed.

Claim for the first time by phone

Call the Winter Fuel Payment Centre to claim by phone.

Winter Fuel Payment Centre
Email enquiry form
Telephone: 0800 731 0160
Telephone from outside the UK: +44 (0)191 218 7777
Textphone: 0800 731 0464
Textphone from outside the UK: +44 (0)191 218 7280
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 731 0160
Monday to Friday, 8am to 6pm
Find out about call charges

You will need to know:

  • your National Insurance number
  • your bank or building society details
  • your BIC and IBAN numbers if you live in the EEA or Switzerland
  • the date you were married or entered into a civil partnership (if appropriate)

Payments can not be made into a National Savings and Investments (NS&I) account unless you already get other benefits paid into the account.

You’ll also need to say whether during the qualifying week of 17 to 23 September 2018 you were:

  • in hospital getting free in-patient treatment
  • in a residential care home or Ilford Park Resettlement Home
  • in custody serving a court sentence

Claim for the first time by post

The claim form you need depends on where you live.

Send your claim to the following address if you’re in the UK.

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1LR

Send your claim to the following address if you’re in another EEA country or Switzerland.

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1ZU
UK

If you disagree with a decision

You can challenge a decision about your claim. This is called asking for mandatory reconsideration.