4. How to claim

You can’t claim Winter Fuel Payment for 2014 to 2015 after 31 March 2015.

You need to claim Winter Fuel Payment if you’ve not had it before and either of the following apply:

  • you don’t get benefits or a State Pension
  • you only get Housing Benefit, Council Tax Reduction or Child Benefit

You can still claim Winter Fuel Payment if you receive a State Pension and you live in another EEA country or Switzerland.

If you’ve claimed before

You should get your Winter Fuel Payment automatically from the organisation that pays your benefits. Contact them if you have any questions or there’s a change in your circumstances. You can find their details on any letters they’ve sent you.

Claim for the first time by phone

Call the Winter Fuel Payment centre to claim by phone.

Winter Fuel Payment centre
Email enquiry form
Telephone: 08459 15 15 15
Telephone from outside the UK: +44 (0)191 218 7777
Textphone: 0845 606 0285
Textphone from outside the UK: +44 (0)191 218 7280
Monday to Friday, 8am to 6pm
Find out about call charges

You’ll need to know:

  • your National Insurance number
  • your bank or building society details
  • your BIC and IBAN numbers if you live in the EEA or Switzerland
  • the date you were married or entered into a civil partnership (if appropriate)

Payments can’t be made into a National Savings and Investments (NS&I) account unless you already get other benefits paid into the account.

You’ll also need to say whether during the qualifying week of 15 to 21 September 2014 you’ll be:

  • in hospital getting free in-patient treatment
  • in a residential care home or Ilford Park Resettlement Home
  • in custody serving a court sentence

Claim for the first time by post

The claim form you need depends on where you live.

If your claim is for 2014 to 2015 it must arrive by 31 March 2015.

Where to send your claim form

Send your claim to the following address if you’re in the UK.

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1LR

Send your claim to the following address if you’re in another EEA country or Switzerland.

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1ZU
UK

Appeal a decision

You can appeal to the Social Security and Child Support Tribunal if you disagree with a decision. You must usually ask for ‘mandatory reconsideration’ before you appeal.