4. How to claim

Check that you’re eligible to claim Winter Fuel Payment.

You need to claim Winter Fuel Payment if you’ve not had it before and any of the following apply:

  • you don’t get benefits or a State Pension
  • you only get Housing Benefit, Council Tax Reduction or Child Benefit
  • you get benefits or a State Pension but live in Switzerland or an EEA country

You also need to claim Winter Fuel Payment if you’ve deferred your State Pension, even if you had it before. You only need to do this once.

You can’t claim Winter Fuel Payment for 2016 to 2017 anymore.

Claim for the first time by phone

Call the Winter Fuel Payment Centre to claim by phone.

Winter Fuel Payment Centre
Email enquiry form
Telephone: 03459 15 15 15
Telephone from outside the UK: +44 (0)191 218 7777
Textphone: 0345 606 0285
Textphone from outside the UK: +44 (0)191 218 7280
Monday to Friday, 8am to 6pm
Find out about call charges

You’ll need to know:

  • your National Insurance number
  • your bank or building society details
  • your BIC and IBAN numbers if you live in the EEA or Switzerland
  • the date you were married or entered into a civil partnership (if appropriate)

Payments can’t be made into a National Savings and Investments (NS&I) account unless you already get other benefits paid into the account.

You’ll also need to say whether during the qualifying week of 19 to 25 September 2016 you were:

  • in hospital getting free in-patient treatment
  • in a residential care home or Ilford Park Resettlement Home
  • in custody serving a court sentence

Claim for the first time by post

The claim form you need depends on where you live.

Where to send your claim form

Send your claim to the following address if you’re in the UK.

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1LR

Send your claim to the following address if you’re in another EEA country or Switzerland.

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1ZU
UK

If you’ve claimed before

You should get your Winter Fuel Payment automatically from the organisation that pays your benefits. Contact them if you have any questions or there’s a change in your circumstances. You can find their details on any letters they’ve sent you.

Appeal a decision

You can appeal to the Social Security and Child Support Tribunal if you disagree with a decision. You must usually ask for ‘mandatory reconsideration’ before you appeal.