What Universal Credit is

Universal Credit is a payment to help with your living costs. It’s paid monthly - or twice a month for some people in Scotland.

You may be able to get it if you’re on a low income or out of work.

This guide is also available in Welsh (Cymraeg).

If you live in Northern Ireland, go to Universal Credit in Northern Ireland.

If you already get benefits

Universal Credit will replace the following benefits:

  • Child Tax Credit
  • Housing Benefit
  • Income Support
  • income-based Jobseeker’s Allowance (JSA)
  • income-related Employment and Support Allowance (ESA)
  • Working Tax Credit

If you currently receive any of these benefits, you cannot claim Universal Credit at the same time.

Universal Credit is being introduced in stages across the UK. You do not need to do anything until you hear from the Department for Work and Pensions (DWP) about moving to Universal Credit, unless you have a change in circumstances.

Sign in

Sign in to your Universal Credit account if you already have one.

  1. Step 1 Check if you're eligible

  2. Step 2 Create an account and make a claim

    You need an online account to claim Universal Credit.

    1. Set up an account and make a claim

    You must submit your claim within 28 days of creating your account.

    If you live with your partner, they will also need to set up an account. You'll be given a code to link the accounts together.

  3. and Find out how your claim is assessed

    You'll need to have an interview with Jobcentre Plus. You'll be told how to arrange this after you submit your claim. It will be within 10 working days.

    If you have a disability or health condition you may need a medical assessment. You'll be told if you need one after you claim.

    1. What to do if you have a health condition or disability
  4. Step 3 Apply for an advance on your first payment

    If you need help with bills or other costs while you wait for your first payment, you can apply to get an advance.

    1. Get an advance on your first Universal Credit payment
    2. Check if you can get any other financial support
  5. Step 4 Attend your interview

  6. Step 5 Get your first payment

    You’ll get your first payment 5 weeks after you claim. Your account will be updated to tell you how much it will be.

    1. What to do if you disagree with the decision
  7. Step 6 Follow your agreement and report any change of circumstances

    You must keep to the Claimant Commitment you agreed at your interview. If you do not, your payments could stop.

    You must also update your account if your circumstances change to get the right payment.

    1. How to report a change in circumstances
    2. What to do if your payments are stopped