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Research into providing a profile of the knowledge gaps of pensioners and pre-pensioners.
Research on understanding the reaction to and action after receiving the Tax Back mailing.
Research on understanding the best way to tell pensioners that the tax on their pensions may not be right.
Presentation of research into communication material for new employees and new pensioners.
Research on how private sector organisations have designed their operating models.
Analysis to estimate the impact of Stamp Duty Land Tax first time buyer's relief on affordability for first time buyers and the policy's value for money.
Research undertaken with representatives of race, disability and gender groups so HMRC can better understand customer needs.
A review of the literature and the experience of other tax administrations to assess the value of top down methods for estimating the UK direct tax gap
Research into customer views on claiming tax credits and Child Benefit including income limits and eligibility.
Research on risk factors for claimant error in the tax credits renewals process, using 2009 panel study results.
Research on customer experience of tax credits renewals using results of the 2009 panel study of tax credits and Child Benefit customers.
Research into why some households who are eligible for tax credits do not make a claim.
Research into financial support claimants received from tax credits at the start of the economic downturn, using 2009 panel study results.
Research into customers' experience of the tax credits helpline using results from the 2009 panel study of tax credits and Child Benefit customers.
Research into customers' experience of claiming the childcare element of Working Tax Credit, using 2009 panel study results.
Research into the benefits of rewriting the Income Tax legislation.
Research into large businesses' customer experience of HMRC.
Research into the Child Trust Fund and its delivery.
These statistics are based on HMRC’s annual Survey of Personal Incomes, a representative sample survey of the tax records of individuals in HMRC’s PAYE, Self Assessment and repayment claims administrative systems.
All material relating to the OTS review of tax reliefs, allowances and exemptions, for businesses and individuals.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
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