Research and analysis

HMRC Customer Survey: development project

Research on possible changes to the HMRC Customer Survey for 2011 to 2015.


HMRC Customer Survey 2011 to 2015: development project

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Research report on the review of HM Revenue and Customs’ (HMRC’s) 2011 to 2015 survey. It contains a summary of the development work conducted and recommended changes to the survey.

Published 6 July 2012